지방공무원의 직무만족과 고객지향성에 관한 연구 = 경상북도를 중심으로

다국어 초록 (Multilingual Abstract)

The aim of this study were to estimate the correlations with job satisfaction and customer oriented service of provincial government officials in Gyeong-Buk area.
For the purpose, the previous studies and theories concerning the Job Satisfaction and Customer-Oriented service were reviewed. And the questionnaire was made for the consciousness of the Gyeong-Buk officers. The questionnaires were given to 190 government officials of 6 provincial government that are Gyeong-Buk, Gu-Mi, Gyeong-ju, Gim-cheon, Mun-Gyeong, Chil-gok. And the major statistical methods used for this research were ANOVA, Correlation Analysis, Multiple Regression Analysis.
The Regression analysis results from determinative factors of customer-orientated service are as Follows; The ranks of importance effect are reward(β=0.495, p＜0.000), control(β=0.425, p＜0.000), duty(β=0.357, p＜0.000), fellow officer(β=0.229, p＜0.001), duty career(β=0.174, p＜0.030). But the effect between customer oriented service and a promotion(β=0.056, NS), and a sex(β=0.071, NS), age(β=0.028, NS), academic career(β=-0.007, NS), status(β=0.076. NS) is not significant.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 직무만족과 고객지향성에 관한 선행연구 검토
• Ⅲ. 연구방법
• Ⅳ. 분석결과
• Ⅴ. 결론
• 〈참고문헌〉