직무스트레스 요인이 상사-부하 교환관계와 직무만족, 조직몰입 및 이직의도에 미치는 영향에 관한 연구

다국어 초록 (Multilingual Abstract)

Hotel-related enterprise, naturally, depend on labor force more than any other industries. Despite the importance, the high turnover is still in existence. In this research, authors regard job stress factor as an cause of turnover, and try to verify the influence on job stress factors(role conflict, ambiguity, perceived dissimilarity) with leader-member exchange(LMX), job satisfaction, organizational commitment and intention of turnover. The finding of the research shows that LMX is influenced by ambiguity and perceived dissimlarity, in addition; role conflict which does not affect LMX, influence directly intention of turnover affected by organizational commitment. Job satisfaction, influenced by LMX, has an effect on organizational commitment. Authors infer that the result of this study help hotel management pay more attention to high turnover rate related to job stress factors.

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