1 조광행, "호텔업에서의 고객충성도 결정요인에 관한 연구" 22 (22): 134-156, 1999
2 KOTRA, "해외조사팀 발간책자" 1-5, 2005
3 김상옥, "친환경 패러다임에 기초한 공간 디자인 연구:로하스(LOHAS)개념을 적용한 석탄박물관을 중심으로" 한세대학교 대학원 2005
4 김병숙, "웰빙지향행동의 영향요인과 웰빙소비자의 유형" 계명대학교 대학원 2006
5 이학식, "서비스품질과 서비스 가치" 한국 마케팅 학회 1 (1): 1999
6 김용만, "서비스 품질과 서비스 가치가 서비스 만족과 서비스 애호도에 미치는 영향" 한국마케팅과학회 5 : 2000
7 내추럴 비즈니스연구소, "박휘섭 소장, 국내 LOHAS소비자 조사결과 보고 및 시장전망" 29-45, 2006
8 조선배, "고객만족에 미치는 서비스가치와 서비스품질 그리고 서비스가격의 효과" 13 : 85-102, 1998
9 Reichheld, F. F., "Zero Defections: Quality Comes to Services" 68 : 105-111, 1990
10 Ardnt,J., "Word of Mouth Advertising:A Review of the Literature" Adver-tising Research Foundation 1967
1 조광행, "호텔업에서의 고객충성도 결정요인에 관한 연구" 22 (22): 134-156, 1999
2 KOTRA, "해외조사팀 발간책자" 1-5, 2005
3 김상옥, "친환경 패러다임에 기초한 공간 디자인 연구:로하스(LOHAS)개념을 적용한 석탄박물관을 중심으로" 한세대학교 대학원 2005
4 김병숙, "웰빙지향행동의 영향요인과 웰빙소비자의 유형" 계명대학교 대학원 2006
5 이학식, "서비스품질과 서비스 가치" 한국 마케팅 학회 1 (1): 1999
6 김용만, "서비스 품질과 서비스 가치가 서비스 만족과 서비스 애호도에 미치는 영향" 한국마케팅과학회 5 : 2000
7 내추럴 비즈니스연구소, "박휘섭 소장, 국내 LOHAS소비자 조사결과 보고 및 시장전망" 29-45, 2006
8 조선배, "고객만족에 미치는 서비스가치와 서비스품질 그리고 서비스가격의 효과" 13 : 85-102, 1998
9 Reichheld, F. F., "Zero Defections: Quality Comes to Services" 68 : 105-111, 1990
10 Ardnt,J., "Word of Mouth Advertising:A Review of the Literature" Adver-tising Research Foundation 1967
11 이화선, "Well-being트렌드가 건강 지향적 소비행동에 미치는 영향에 관한 연구" 동국대학교 2005
12 이화선, "Well-being 트렌드의 소비자 라이프스타일 변화에 따른 유기농 식품 패키지의 발전 방향에 관한 연구" 이화여자대학교 2005
13 Natural Maketing Institute, "Understanding the LOHAS Market" 2005
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37 엄경희, "LOHAS가 패션액세서리 제품에 미치는 영향에 관한 연구" 11 : 245-, 2006
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60 박수민, "2000년대 그린디자인에 나타난 패션디자인 특성 분석:로하스(Lohas)중심으로" 경희대학교 대학원 2006