리더의 정서 표현이 팀 구성원의 정서경험에 미치는 영향: 정서규범과 정체화 수준의 조절효과 = The Effects of leader's emotional expression: The moderating roles of emotional norm and identification

다국어 초록 (Multilingual Abstract)

For the purpose of investigating the role of emotions in team, this study investigated the impact of leader's emotional expression, and the moderating roles of emotional norm and identification. 106 students(28 teams) participated in the experiment by 2(leader's positive/negative emotion)×2(norm salient/control)×2(individual/team identification) factorial design, and which was discussion implemented by trained confederates as leaders. The leaders communicated emotions by means of verbal cues(such as feedback, criticism) and nonverbal cues(such as facial expression, voice tones, and gestures). Results revealed that the effects of leader's emotional expression on teammate's emotional experiences were significant, and which were moderated by emotional norm. In other words, the effects of leader's emotional expressions were more stronger when emotional norm were salient than otherwise. Results also indicated that three way interactions were significant, and the moderating effects of emotional norms were not same between individual and team identification conditions. These findings were discussed with reference to theoretical framework proposed for understanding the role of leader in team context, and limitations and implications were also explored.

국문 초록 (Abstract)

본 연구는 팀에서의 감정이나 정서의 잠재적 역할을 알아보기 위해 리더의 정서표현이 팀 구성원들에 미치는 영향과 그 영향력이 정서규범 및 정체성 수준에 따라 어떻게 다르게 나타나는지를 알아보는 것을 목적으로 하였다. 2(리더정서 긍정/부정)×2(정서규범/통제)×2(개인/팀 정체화 수준) 설계로 학부생 106명을 28개 팀으로 구성하여 토론과제를 수행하는 실험을 진행하였으며, 훈련된 실험보조자(confederate)가 리더역할을 하였으며 리더는 안면표정과 목소리, 자세 등의 비언어적인 수단과 칭찬 혹은 비난 등의 언어적 피드백을 통하여 정서를 표현하였다. 연구결과, 팀 구성원의 긍정정서와 부정정서 경험에 있어 리더의 정서 표현의 효과가 유의하였고, 팀 구성원들이 리더에 영향을 받는 정도는 정서규범에 따라 다르게 나타나났는데, 정서경험에 있어 규범이 있는 조건의 경우에는 리더의 정서에 더 많은 영향을 받았다. 정체화 수준을 고려할 경우, 팀원들의 긍정정서 경험에 대한 리더정서와 정서규범의 상호작용 효과가 개인수준의 정체화와 팀 수준의 정체화 조건에서 서로 다르게 나타났다. 정서경험을 리더의 측면과 팀 맥락 요인의 측면에서 논의하였고 연구의 제한점 및 향후 연구방향에 대해 논의하였다.

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