1 박명호, "인터넷쇼핑몰의 서비스품질 결정요인에 대한 연구" 18 (18): 25-48, 2003
2 황경순, "인터넷 패션 쇼핑몰의 서비스 품질이 소비 감정과 만족도에 미치는 영향" 한국복식학회 57 (57): 149-160, 2007
3 이학식, "서비스품질과 서비스가치" 1 (1): 1999
4 조철호, "서비스가치가 고객만족과 충성의도에 미치는 영향" 9 (9): 2008
5 이유재, "서비스 품질의 측정과 기대효과에 대한 재고찰: KS-SQP 모형의 개발과 적용" 18 (18): 2001
6 이은진, "서비스 품질 평가와 지각된 위험이 인터넷쇼핑몰에서의 패션 상품 구매의도 및 만족에 미치는 영향" 44 (44): 79-87, 2006
7 원혜경, "대학생의 인터넷 패션쇼핑몰 이용실태와 의류제품 구매행동 및 인식도" 한국생활과학회 12 (12): 225-236, 2003
8 "국가통계포털"
9 Garvin, David A., "What does product quality really mean?" 26 (26): 25-43, 1984
10 Sweeny, J. C., "The role of perceived risk in the quality value relationship: a study in a retail environment" 75 : 77-105, 1999
1 박명호, "인터넷쇼핑몰의 서비스품질 결정요인에 대한 연구" 18 (18): 25-48, 2003
2 황경순, "인터넷 패션 쇼핑몰의 서비스 품질이 소비 감정과 만족도에 미치는 영향" 한국복식학회 57 (57): 149-160, 2007
3 이학식, "서비스품질과 서비스가치" 1 (1): 1999
4 조철호, "서비스가치가 고객만족과 충성의도에 미치는 영향" 9 (9): 2008
5 이유재, "서비스 품질의 측정과 기대효과에 대한 재고찰: KS-SQP 모형의 개발과 적용" 18 (18): 2001
6 이은진, "서비스 품질 평가와 지각된 위험이 인터넷쇼핑몰에서의 패션 상품 구매의도 및 만족에 미치는 영향" 44 (44): 79-87, 2006
7 원혜경, "대학생의 인터넷 패션쇼핑몰 이용실태와 의류제품 구매행동 및 인식도" 한국생활과학회 12 (12): 225-236, 2003
8 "국가통계포털"
9 Garvin, David A., "What does product quality really mean?" 26 (26): 25-43, 1984
10 Sweeny, J. C., "The role of perceived risk in the quality value relationship: a study in a retail environment" 75 : 77-105, 1999
11 Lee, Park, K., "The relative impact of service qualty on service value, customer satisfaction and customer loyalty in korean faimly restaurant context" 6 (6): 27-52, 2005
12 Shiv, Baba, "The impact of anticipating satisfaction on consumer choice" 27 : 202-216, 2000
13 Zeithaml, Valerie A., "The behavioral consequences of service quality" 60 : 31-46, 1996
14 Fornell, Michael, C., "The american customer satisfaction index: nature, Purpose, and Findings" 56 : 7-12, 1996
15 Dodds, William B., "The Effect of Brand and Price Information on Subjective Product Evaluations" 12 : 85-90, 1985
16 Brady, Michael K., "Some new thoughts on conceptualizing perceived service quality: a hierarchical approach" 65 : 34-49, 2001
17 Rust, R. T., "Service quality; insights and managerial implications from the frontier in Service Quality: New Directions in Theory and Practice" London Sage Publication 1994
18 Zeithaml, Valerie A., "Service quality delivery through web-site: a critical review of extent knowledge" 30 : 362-410, 2002
19 Richard, M. D., "Service quality attributes and choice behavior" 7 : 59-68, 1993
20 Gr?roos C., "Service marketing and marketing managing in the moments in truth in service competition" Lexington Books 1990
21 Hakserver, C., "Service management and operations" Pretince Hall 2000
22 Caruana, Albert, "Service loyalty: the effects of service quality and the mediating role of customer satisfaction" 36 : 811-828, 2002
23 Javalgi, R. G., "Service loyalty: implication for service providers" 11 : 165-179, 1997
24 Parasuraman, A., "SREVQUAL: A multiple item scale for measuring consumer perceptions of service quality" 64 (64): 12-40, 1988
25 Parasuraman, A., "Reassessment of expestations as a comparisom standard in measuring service quality; implications for future research" 58 : 210-230, 1994
26 Tse, K., "Models of consumer satisfaction formation: an extention" 25 : 204-212, 1988
27 Laura Martinez Caro, "Measuring perceived service quality in urgent transport service" 14 : 60-72, 2007
28 Pitt, L. F., "Measuring information systems service quality; concerns for a concerns for complete canvas" 21 : 209-221, 1997
29 Van Dyke, T. P., "Measuring information systems service quality concerns on the use of the SERVQUAL questionaire" 21 : 195-206, 1997
30 Cronin J. Joseph Jr., "Measuring Service Quality: A Reexamination and Extension" 56 : 55-68, 1992
31 김재환, "ISO 9001/2000 품질 경영활동 요인이 고객만족과 고객행동에 미치는 영향" 18 (18): 2007
32 김재환, "ISO 9001/2000 인증요인이 서비스품질과 고객만족에 미치는 영향에 대한 연구" 32 (32): 2004
33 Kettinger, W. J., "Global measures of information service quality ; a cross-national study" 26 : 566-588, 1995
34 Dodds, W. B., "Effects of price, brand and store information on buyers' product evaluation" 28 : 307-309, 1991
35 Bansal H. S., "Developments in Marketing Science" Hair 304-313, 1997
36 Yoo, Boonghee, "Developing a scale to measure the perceived quality of an internet shopping site(PQISS)" 2000
37 Ostrom, A., "Customer trade-offs and the evaluation of service" 59 : 17-28, 1995
38 Carman, J. M., "Consumer perception of service quality: an assessment of the SERVQUAL dimensions" 66 (66): 33-55, 1990
39 Zeithaml, Valerie A., "Consumer perception of price, quality and value: a means end model and synthesis of evidence" 52 : 2-22, 1988
40 Gonzalez, M. E. A., "Assessing tourist behavioral intentions through perceived service quality and customer satisfaction" 60 (60): 153-160, 2007
41 Jung-Yu Lai, "Aaaessment of employees' perceptions of service quality and satisfaction with e-Business" 64 : 926-938, 2006
42 Gr?roos C., "A service quality model and its marketing implications" 18 : 36-44, 1984
43 Tan, K. C., "A service quality framework for web-based information system" 15 : 164-172, 2003
44 Dabholkar, D. A., "A measure of service quality for stores" 24 : 3-16, 1996
45 Llosa, Sylvie, "A emperical study of SERVQUAL's dimensionality" 12 (12): 16-44, 1998
46 Boulding, W., "A dynamic process models of service quality: from expection to behavior intention" 30 : 7-27, 1993
47 Oliver, Richard L., "A conceptual model of service quality and service satisfaction: compatible goals, different concepts" 1997
48 Zeithaml, Valerie A., "A conceptual frame-work for understanding e-service quality implications for future research and managerial practice" Marketing Science Institude 1-46, 2000
49 Dabholkar, Pratibha A., "A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study" 76 : 139-173, 2000