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1 Sweeney J.C., "The role of perceived risk in the quality-value relationship: A study in a retail environment" 75 (75): 77-105, 1999
2 Choi K.S., "The relationships among quality, value, satisfaction and behavioral intention in heal-th care provider choice: A South Korean Stu-dy" 57 (57): 913-921, 2004
3 Zeithaml V.A., "The behavioral consequences of service qua-lity" 60 : 31-46, 1996
4 Anderson E.W., "Strengthen-ing the satisfaction profit chain" 3 : 107-120, 2000
5 Wang Y., "Service quality, custo-m-er satisfaction and behavior intentions" 4 (4): 50-60, 2002
6 Zhou L., "Service quality and satis-faction in China's retail banking" 18 (18): 534-546, 2004
7 Oliver R.L., "Response de-terminants in satisfaction judgements" 14 : 495-508, 1988
8 Brady M.K., "Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models" 81 (81): 215-230, 2005
9 Chang T.Z., "Price, product information, and purchase intention" 22 : 16-27, 1994
10 Babin B.J., "Modeling consumer satisfaction and word-of- mouth: Restaurant patronage in Korea" 19 (19): 133-139, 2005
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