조직후원인식, 리더-구성원 교환관계의 질이 임파워먼트와 조직시민행동에 미치는 영향 = A Study on the Impact of Perceived Organizational Support and Leader-member Exchange on Empowerment and Organizational Citizenship Behavior

국문 초록 (Abstract)

  본 연구는 조직후원 인식과 리더-구성원 교환관계의 질이 임파워먼트에 미치는 영향을 실증분석하였으며, 그러한 결과가 조직시민행동에 어떤 영향을 미치는지를 분석하였다. 연구를 위해서 구조화된 질문지를 이용하여 호텔, 보험업, 증권업, 유통업 등 서비스업종의 종업원들을 대상으로 유효 설문지 353부의 자료를 수집하여 LISREL 8.30을 이용하여 분석하였다. 그 결과 조직후원 인식과 리더-구성원 교환관계의 질을 높게 지각할수록 임파워먼트가 높은 것으로 나타났다. 또한 임파워먼트는 조직후원 인식 및 리더-구성원 교환관계의 질과 조직시민행동과의 관계에서 매개효과가 있는것으로 나타났다. 이러한 결과를 바탕으로 조직에게 주는 시사점은 조직에서는 조직구성원들의 심리적 임파워먼트를 심어줄 수 있도록 조직의 지원과 리더와 원만한 교환관계를 성립하여만 조직시민행동을 강화할 수 있음을 의미하는 것이다. 본 연구의 한계점은 첫째, 서비스업종만을 대상으로 하여 연구결과의 일반화와 적용의 문제, 둘째, 조직시민행동에 대한 응답이 모두 동일한 응답자에 의해 이루어진 측면에서 common method variance의 문제, 셋째, 단일시점에서 조사되었기 때문에 종단적인 연구가 필요하다.

다국어 초록 (Multilingual Abstract)

  The purpose of this paper is to identify perceived organizational support(POS) and leader-member exchange(LMX) affect on empowerment and organizational citizenship behavior(OCB).<BR>  Data were collected from the sample of 353 employee employed service. A structural equation modeling(SEM) was examined to test theoretical model via path analysis. All analysis were conducted using LISREL 8.30.<BR>  The result indicated that employees who a high degree of perceived organizational support and LMX show positive empowerment. Also the result showed that high empowerment in affection the relation between POS, LMX and OCB.<BR>  Implications for managers in organizations are suggested.

목차 (Table of Contents)

• 〈요약〉
  Ⅰ. 서론
  Ⅱ. 이론적고찰 및 실증설계
  Ⅲ. 연구설계
  Ⅳ. 분석결과
  Ⅴ. 결론
  참고문헌
  〈Abstract〉
  

참고문헌 (Reference)

1 차대규, "조직적 지원 및 리더-부하관계의 질이 조직전념도와 조직시민행동에 미치는 영향에 관한 연구" 13 : 1-30, 2000

2 김우택, "조직구성원의 역량 제고를 위한 임파워먼트 과정에 관한 연구" 1997

3 윤방섭, "임파워먼트 - 개념, 이론 및 실천 -" 경영연구소 38 (38): 71-111, 2001

4 이희자, "교환관계의 유형과 구성원의 자발적 조직행동간의 관련성에 관한 연구" 서울대학교 경영대학 노사관계연구소 12 : 1998

5 Pelz, "and Stimulation in Relation to Scientific Achievement" auto (auto): 89-97, 1966

6 Podsakoff Philip M. Scott B. MacKenzie, "Transformational Leader Behaviors and Their Effects on Followers' Trust in Leader" 107-142, 1990

7 Graen, "Toward a Psychology of Dynamic Organizing Research in Organizational Behavior" 175-208, 1987

8 Ugboro, I. O, "Top management Leadership, Employee Empowerment, Job Satisfaction, and Customer Satisfaction in TQM Organizations: An Empirical Study" 5 (5): 247-272, 2000

9 Little. Todd. D, "To Parcel or Not in Parcel: Exploring the Question, Weighing the Merits" 9 (9): 151-173, 2002

10 Lewis, "The Structure and Meaning of Social Time" 67-79, 1981

11 Bennis, "The Strategies for Taking Charge" 1985

12 Cropanzano, R, "The Relationships of Organizational Polities and Support to Work Behaviors, Attitudes, and Stress" 18 : 159-180, 1997

13 DelVecchio, S, "The Quality of the Salesperson-manager Relationship" 18 : 31-48, 1998

14 Rushton, "The Principle of Aggregation" and Michael Pressley 198318-38.

15 M. A, "The Perceived Fairness of Employee Drug Testing as a Predictor of Employee Attitudes and Job Performance Journal of Applied Psychology" ko (ko): 698-707, 1991

16 Nyhan, "The Interrelationships of Organizational Commitment Trust and Participatory Decision-Making Practices in Public Organizations" Unpublished Doctoral Dissertation Florida Atlantic University. 1994

17 B. E, "The Experience of Powerlessness in Organizations" 207-242, 1989

18 Bowen, "The Empowerment of Service Workers" 31-39, 1992

19 Parker, "The Effects of Managerial Support and Managerial Perceived Control on Workers' Sense of Control over Decision Making" 911-928, 1994

20 J. J, "The Dynamics of Taking Charge" Harvard Business School Press. 1987

21 Anderson, "Structural Equation Modeling in Practice" 411-423, 1988

22 Settoon, R. P, "Social Exchange in Organizations: Perceived Organizational Support, Leader-Member Exchange and Employee Reciprocity" 81 : 219-227, 1996

23 E. L, "Self-Determination in a Work Organization Journal of Applied Psychology" 580-590, 1989

24 Graen, "Role Assimilation Processes in a Complex Organization Journal of Vocational Behavior" 395-420, 1973

25 Graen, G. B, "Relationship-based Approach to Leader-ship: Development of Leader-Member Exchange(LMX) Theory of Leadership over 25 Years: Applying a Multi-Level Multi-Domain Perspective" 6 (6): 219-247, 1995

26 S. B, "Reconceptualizing to Determinants of Risk Behavior Academy of Management Review" 9-38, 1992

27 Spreiter, G. M, "Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation" 38 (38): 1142-1165, 1995

28 Sparrowe, R. T, "Process and Structure in Leader-Member Exchange" 22 (22): 522-552, 1997

29 David, L. C, "Predicting Psychological Empowerment Among Service Workers: The Effect of Support-Based Relationships" 52 (52): 205-224, 1999

30 Kanter, "Power Failure in Management Circut" 65-75, 1979

31 Wayne, S. J, "Perceived Organizational Support and Leader-Member Exchange: A Social Exchange Perspective" 40 (40): 82-111, 1997

32 Human Relations, "Perceived Control by Employees A Meta-Analysis of Studies Concerning Autonomy and Participation at Work" 39-, 1986

33 A, "Meaning of Occupational Work" Lexington Lexington 1990

34 Keller, T, "Leadership and Empowerment : A Social Exchange Perspective" 48 : 127-146, 1995

35 Liden, R. C, "Leader-Member Exchange Theory : The Past and Potential for Future" 15 : 47-119, 1997

36 Neihoff, "Justice as a Mediator of the Relationship between Monitoring and Organizational Citizenship Behavior Academy of Management Journal" 527-556, 1993

37 H, "Journal of Marketing" 39-52, 1994

38 Eisenberger, "Journal of Applied Psychology" das-lamastro ement : 51-59, 1990

39 Eisenberger, "Journal of Applied Psychology" 500-507, 1986

40 Masterson, S. S, "Intergrating Justice and Social Exchange : The differing Effects of fair Procedures and Treatment on Work Relationship" 43 : 738-748, 2000

41 Spreitzer, G. M, "Individual Empowerment in the Workplace ; Dimensions, Measurement, and Validation" 38 (38): 1442-1465, 1995a

42 Ladd, D, "Helping Coworkers and helping the Organization: The Role of Support Perception, Exchange Ideology, and Conscientiousnes" 30 : 2028-2049, 2000

43 R. C, "Generalizability of the Vertical Dyad Linkage Model of Leadership Academy of Management Journal" 451-465, 1980

44 Mathieu, "Further Evidence for the Discriminant Validity of Measures of Organizational Commitment Journal of Applied Psychology" 127-133, 1991

45 Barling, "Formal and Distributive Justice in the Workplace Journal of Psychology" 649-656, 1993

46 Blau, "Exchange and Power in Social Life" 1964

47 Witt, "Exchange Ideology as a Moderator of Job Attitudes Organizational Citizenship Behaviors Relationships Journal of Applied Social Psychology" 1490-1501, 1991

48 Johnson, "Empowerment in the Global Economy Empowerment in Organization" 30-45, 1993

49 Vogt, "Empowerment in Organizations How to spark Exceptional Performance" Pfeffer & Company. 1990

50 Cappelli, P, "Employee Involvement and Organizational Citizenship : Implication for Labor Law Reform and Lean Production" 51 (51): 633-653, 1998

51 Moorman, R. H, "Does Perceived Organizational Support Mediate the Relationship between Procedural Justice and Organizational Citizenship Behavior?" 41 : 351-357, 1998

52 Challagalla, G. N, "Dimension and Types of Supervisory Control: Effects on Salesperson Performance and Satisfaction" 60 : 89-105, 1996

53 Wellings, "Creating Self-directed Work Groups that Improve Quality" Jossey-Bass. 1991

54 Bettencourt, L. A, "Contact Employees: Relationships among Workplace Fairness, Job Satisfaction and Prosocial Service Behaviors" 73 : 39-61, 1997

55 Shore, "Comparison of Affective Committment and Continuance Committment with Perceived Organizational Support Journal of Applied Psychology" 653-663, 1993

56 Organ, "Cognitive versus Affective Determinants of Organizational Citizenship Behavior Journal of Applied Psycholigy" 157-164, 1989

57 Thomas, "Cognitive Elements of Empowerment An Interpretive Model of Intrinsic Task Motivation Academy of Management Review" 666-681, 1990

58 Graham, "An essay on Organizational Citizenship Behavior" 249-270, 1991

59 Kelly, S. W, "An Investigation of Positive affect, Prosocial Behaviors and Service Quality" 73 (73): 407-427, 1997

60 Tierney, P, "An Examination of Leadership and Employee Creativity: The Relevance of Traits and Relationships" 52 : 591-620, 1999

61 M. L, "An Alternative Explanation for Performance Deficits Academy of Management Review" 1982195-204.

62 Lamber, S. L, "Added Benefits : The link between Work-Life Benefits and Organizational Citizenship Behavior" 43 : 801-815, 2000

63 Fahr, "Accounting for Organizational Citizenship Behavior Journal of Management" 705-721, 1990

64 Conger, "Academy of Management Review" 475-493, 1988

65 Gist, "A Theoretical Analysis of its Determinants and Malleability Academy of Management Review" 1992183-211.

66 Graen, "A Role Making Model in Formal Organizations" 141-165, 1975

67 R. P, "A General Approach to Representing Multifaced Personality Constructs Application to State Self-esteem" 35-67, 1994

68 Spreitzer, G. M, "A Dimensional Analysis of the Relationship between Psychological Empowerment and Effectiveness, Satisfaction, and Strain" 23 (23): 1062-1083, 1997

69 Bettencourt, L. A, "A Comparison of Attitude, Personality, and knowledge Predictors of Service-oriented Organizational Citizenship Behaviors" 86 : 29-41, 2001