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      KCI등재

      서비스 품질차원과 고객몰입의 역동성에 관한 연구

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      https://www.riss.kr/link?id=A101904838

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      참고문헌 (Reference)

      1 권영훈, "서비스품질속성 인식의 역동성에 대한 품질보증의 역할에 관한 연구" 8 (8): 29-55, 2007

      2 "경향신문 (2006), 11월 2일자 15면"

      3 Eullerton, G., "When does commitment lead to loyalty?" 5 (5): 333-344, 2003

      4 Martensen, A., "Using employee satisfaction measurement to improve people management: an adaption of Kano’s quality types" 12 (12): 949-957, 2001

      5 Anderson, E., "The use of pledges to build and sustain commitment in distribution channels" 29 : 18-34, 1992

      6 Bansal, H., "The service switching model(SSM): a model of switching behavior in service industries" 2 (2): 200-218, 1999

      7 Fullerton, G., "The service quality-loyalty relationship in retail services: does commitment matter" 12 (12): 99-111, 2005

      8 Yang, C. C., "The refined Kano's model and its application" 16 (16): 1127-1137, 2005

      9 Allen N. J., "The measurement and antecedents of affective, continuance and normative commitment to the organization" 63 : 1-18, 1990

      10 Garbarino, E., "The different roles of satisfaction, trust and commitment in customer relationships" 63 (63): 70-87, 1999

      1 권영훈, "서비스품질속성 인식의 역동성에 대한 품질보증의 역할에 관한 연구" 8 (8): 29-55, 2007

      2 "경향신문 (2006), 11월 2일자 15면"

      3 Eullerton, G., "When does commitment lead to loyalty?" 5 (5): 333-344, 2003

      4 Martensen, A., "Using employee satisfaction measurement to improve people management: an adaption of Kano’s quality types" 12 (12): 949-957, 2001

      5 Anderson, E., "The use of pledges to build and sustain commitment in distribution channels" 29 : 18-34, 1992

      6 Bansal, H., "The service switching model(SSM): a model of switching behavior in service industries" 2 (2): 200-218, 1999

      7 Fullerton, G., "The service quality-loyalty relationship in retail services: does commitment matter" 12 (12): 99-111, 2005

      8 Yang, C. C., "The refined Kano's model and its application" 16 (16): 1127-1137, 2005

      9 Allen N. J., "The measurement and antecedents of affective, continuance and normative commitment to the organization" 63 : 1-18, 1990

      10 Garbarino, E., "The different roles of satisfaction, trust and commitment in customer relationships" 63 (63): 70-87, 1999

      11 Morgan, R., "The commitment-trust theory of relationship marketing" 58 : 20-38, 1994

      12 Anderson, C., "Structural equation modeling in practice: a review and recommended two-step approach" 103 (103): 411-423, 1988

      13 Brady, M., "Some new thought on conceptualizing perceived service quality: a hierarchical approach" 65 (65): 34-49, 2001

      14 Zeithaml, V., "Service quality, profitability and the economic worth of customers: what we know and what we need to learn" 28 (28): 67-85, 2000

      15 Gruen, T., "Relationship Marketing Activities, commitment and membership behaviors in professional associations" 64 (64): 34-49, 2000

      16 Parasuraman, A., "Refinement and reassessment of the SERVQUAL scale" 67 (67): 420-450, 1991

      17 Fournier, S., "Preventing the premature death of relationship marketing" Harvard Business Review 42-51, 1998

      18 Brady, M., "Performance-only measurement of service quality: a replication and extension" 55 (55): 17-31, 2002

      19 Fullerton, G., "Mediating, interactive and non-linear effects in service quality and satisfaction with service research" 19 (19): 124-136, 2002

      20 Cronin, J., "Measuring service quality: a reexamination and extension" 56 : 55-68, 1992

      21 J?eskog, K. G., "LISREL 7: A Guide to Program and Applications" SPSS 1989

      22 Gr?nroos, C., "From marketing mix to relationship marketing: towards a paradigm shift in marketing" 32 (32): 4-22, 1994

      23 Armstrong, J. S., "Estimating nonrespondence bias on mail survey" 14 : 396-402, 1977

      24 Matzler, K., "Employee satisfaction: does Kano's model apply?" 15 (15): 1179-1198, 2004

      25 Nilsson-Witell, L., "Dynamics of service attributes: a test of Kano's theory of attractive quality" 16 (16): 152-168, 2005

      26 Heide, J., "Do norms matter in marketing relationships?" 56 : 32-44, 1992

      27 Dwyer, R., "Developing buyer-seller relationship" 51 : 11-27, 1987

      28 Bendapudi, N., "Customers’ motivations for maintaining relationships with service providers" 73 (73): 15-37, 1997

      29 Gremler, D., "Customer-employee rapport in service relationships" 3 : 82-104, 2000

      30 Anderson, E., "Customer satisfaction and price tolerance" 7 : 19-30, 1996

      31 Davis-Sramek, B., "Creating consumer durable retailer customer loyalty through order fulfillment service operations" 26 : 1-17, 2007

      32 Woodruff, R. B., "Consumer value: the next source for competitive advantage" 25 : 139-153, 1997

      33 Price, L., "Commercial friendship: Service provider-client relationships in context" 63 : 38-56, 1999

      34 Rigby, D., "Avoid the for pitfalls of CRM" Harvard Business Review 101-109, 2002

      35 Mittal, V., "Attribute-level performance, satisfaction, and behavioral intentions over-time: a consumption-system approach" 63 : 88-101, 1999

      36 Pritchard, M., "Analyzing the commitmentloyalty link service relationships" 27 (27): 333-348, 1999

      37 Doney, P., "An examination of the nature of trust in buyer-seller relationships" 51 : 35-51, 1997

      38 Mathieu, J., "A review and meta-analysis of the antecedents, correlates and consequences of organizational commitment" 108 (108): 171-194, 1990

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2015-10-08 학술지명변경 외국어명 : Jounal of Korea Service Management Society -> Journal of Korea Service Management Society KCI등재
      2013-01-01 평가 등재 1차 FAIL (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2007-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2006-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2004-07-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 0.75 0.75 0.89
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      0.91 0.96 1.149 0.2
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