소비자의 심리적 특성이 인터넷 쇼핑몰 이용에 대한 만족과 신뢰에 미치는 영향 = Consumer's Psychological Factors Influencing Satisfaction and Trust in Internet Shopping Mall

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구 모형 및 가설
• Ⅳ. 연구 방법 및 분석 결과
• Ⅴ. 결론
• 참고문헌
• Abstract

참고문헌 (Reference)

1 "주간 인터넷 통계 동향 보고" 한국인터넷정보센터 2003

2 "인터넷쇼핑몰 선택시 소비자신뢰 결정요인에 관한 연구" 2001

3 "인터넷 쇼핑환경에서의 고객충성도에 영향을 미치는 요인에 관한 연구 국내 인터넷 쇼핑몰 산업을 중심으로" 11 (11): 135-153, 2001

4 "웹쇼핑몰 사이트 신뢰도의 결정요인과 구매의향에 미치는 영향에 관한 시뮬레이션 접근방법" 29 (29): 353-376, 2000

5 "서비스 충성도의 결정 요인에 관한 연구" 14 (14): 21-45, 1999

6 "사회과학 통계분석" SPSS아카데미. 1998

7 "konomik des Vertranuens" 1998

8 "in Conceptualization and Measurement of Consumer Satisfaction and Dissatisfaction" 1977

9 "Trust in Internet Shopping" 681-689, 2000

10 "The Effects of Information System User Expectations on Their Performance and Perceptions" 493-516, 1993

11 "The Different Roles of Satisfaction and Commitment in Customer Relationships" 63 : 70-87, 1999

12 "Self-, Other-, and Ideal-Judgements of Risk and Caution as a Function of the Five-Factor Model of Personality" 28 : 425-436, 1998

13 "Script-Based Evaluation of Satisfaction with Service Emerging Perspectives on Service Marketing" 1983

14 "Satisfaction: A Behavioral Perspective on the Consumer" McGraw-Hill. 1997

15 "Response Determinants in Satisfaction Judgements Journal of Consumer Research" 495-507, 1988

16 "Psychological Reasons for Consumer Trust in e-Retailing" 2000

17 "Psychological Antecedents of Institution-Based Trust in E-Retailing :Proceedings of the 5th Berlecon Workshop on the Economics of IT" 2003

18 "Not So Different after All A Cross-Discipline View of Trust" 23 (23): 393-404, 1998

19 "Models of Consumer Satisfaction Formation Journal of Marketing Research" 204-212, 1988

20 "Measurement and Evaluation of Satisfaction Process in Retail Setting Journal of Retailing" 25-48, 1981

21 "Managers as Initiators of Trust An Exchange Relationship Framework for Understanding Managerial Trustworthy Behavior" 23 (23): 513-530, 1998

22 "Identity Authentication and 'E-Commerce" 3 : 1998

23 "From Ideal Types to Plural Forms Annual Review of Sociology" 97-118, 1989

24 "Findings from Sweden Journal of Marketing" 53-66, 1994

25 "End-User's Disconfirmed Expectations and the Success of Information Systems" 30-39, 1993

26 "Determinants of Long-Term Orientation in Buyer-Seller Relationships Journal of Marketing" 1-19, 1994

27 "Consumer Evaluations of Service Complaint Experiences Implications for Relationship Marketing" 62 : 60-76, 1998

28 "An Investigation into the Determinants of Customer Satisfaction. Journal of Marketing Research" 491-504, 1982

29 "An Integrative Model of Organizational Trust" 20 (20): 709-734, 1995

30 "A Model of Distributor Firm and Manufacturer Firm Working Partnerships Journal of Marketing" 42-58, 1990

31 "2004 한국인터넷통계집" 한국인터넷정보센터. 2004