노인복지시설 종사자의 감정노동 조절을 통한 직무만족에 관한 연구 = A Study on the Job Satisfaction of Senior Welfare Facilities employees focused on Emotional Labor as moderator

다국어 초록 (Multilingual Abstract)

This research has identified influential factors in job satisfaction of senior welfare facility employees and acknowledged the controlling effect of emotional labor. As a result initially, job satisfaction was higher than the general average. Internal factors were more influential than external factors. Second, factors such as employee welfare, job acknowledgement and job capacity gave positive feedback while wage and promotion were less effective. Third, superficial acts had negative feedback on job satisfaction while honest acts gave positive feedback. Fourth superficial acts and honest acts had moderating effects on job satisfaction while internal satisfaction factors did not have any moderating effect on job satisfaction.