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    모바일 오피스의 품질 요인이 이용자 만족에 미치는 영향 = The Effect of Mobile Office Service Quality Factors on the User Satisfaction:Focused on Usage and Job Characteristics

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    https://www.riss.kr/link?id=A60170759

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    다국어 초록 (Multilingual Abstract) kakao i 다국어 번역

    This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.
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    This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and infor...

    This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

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    목차 (Table of Contents)

    • Abstract
    • 1. 서론
    • 2. 이론적 배경
    • 3. 연구문제 및 가설
    • 4. 가설 검증
    • Abstract
    • 1. 서론
    • 2. 이론적 배경
    • 3. 연구문제 및 가설
    • 4. 가설 검증
    • 5. 결론
    • 참고문헌
    • 저자소개
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