항공사 종사자의 셀프리더십, 조직시민행동, 심리적 자본의 관계 연구 = The Relationship among Self Leadership, Organizational Citizenship Behavior, and Psychological Capital of Airline Personnel

다국어 초록 (Multilingual Abstract)

This study examined the relationship among self leadership, organizational citizenship behavior, and psychological capital of airline personnel, focusing on the mediation effect of self leadership between psychological capital and organizational citizenship behavior. Data were collected from the questionnaire completed by 312 airline personnel including general staff, call center workers, and aircraft maintenance professions, and were analyzed by using multiple regression. The main results are as follows; (1) Psychological capital increases self leadership. (2) Self leadership increases organizational citizenship behavior. (3) Self leadership functions as a mediator between psychological capital and organizational citizenship behavior. According to the results of these analyses, organization needs to pay attention to develop psychological capital and self leadership which lead to improve positive organizational citizenship behavior.

참고문헌 (Reference)

1 김도현, "항공사 정비인력이 인식하는 공정성과 조직몰입의 관계에서 조직신뢰의 매개역할" 한국항공경영학회 8 (8): 151-165, 2010

2 이동명, "항공사 승무원의 성격 특성과 ‘생산적’ 잔류간의 관련성 연구" 한국항공경영학회 5 (5): 173-186, 2007

3 유태용, "한국판 HEXACO 성격검사의 구성타당화 연구" 한국사회및성격심리학회 18 (18): 61-75, 2004

4 이용진, "중국진출 한국기업에서 몰입형 인사시스템이 인사관리 효과성에 미치는 영향：경쟁전략과 본사파견인력의 조절효과" 한국인사조직학회 17 (17): 109-148, 2009

5 한광현, "절차공정성과 조직시민행동간 관계에있어서 공유가치의 매개효과에 관한 연구" 26 : 185-209, 2000

6 이근석, "셀프리더십이 조직시민행동에 미치는 영향" 한국관광연구학회 21 (21): 241-261, 2007

7 이강옥, "셀프리더십이 조직몰입과 조직시민행동에 미치는 영향에 관한 연구" 3 (3): 73-93, 2010

8 김세화, "셀프리더십의 선행요인 및 성과변수와의 관계에 관한 연구 : 셀프 애피커시의 매개효과를 중심으로" 대한경영학회 23 (23): 1287-1312, 2010

9 송정수, "셀프리더십과 혁신행동과의 관계에서 조직몰입의 매개효과에 관한 연구" 한국기업경영학회 15 (15): 189-209, 2008

10 박원우, "동일방법편의(Common Method Bias)의 원인과 해결방안" 한국인사조직학회 15 (15): 89-133, 2007

11 이동섭, "긍정심리자본의 선행요인과 결과에 관한 연구" 한국경영학회 39 (39): 1-28, 2010

12 Lovelace, K.J, "Work stress and leadership development: The role of self-leadership, shared leadership, physical fitness and flow in managing demands and increasing job control" 17 : 374-387, 2007

13 Fredrickson, B.L, "What good are positive emotions?" 2 : 300-319, 1998

14 Avey, J.B, "Using positivity, transformational leadership and empowerment to combat employee negativity" 292 : 110-126, 2008

15 Neck, C.P, "Two decades of self-leadership theory and research: Past developments, present trends, and future possibilities" 21 (21): 270-295, 2006

16 Arnold, K.A, "Transformation leadership and psychological well-being: The mediating role of meaningful work" 123 : 193-203, 2007

17 Houghton, J.D, "Toward a contingency model of leadership and psychological empowerment: When should self-leadership be encouraged?" 11 (11): 65-83, 2005

18 Neck, C.P, "Thought self-leadership: The impact of mental strategies training on employee cognition, behavior, cognition, behavior, and affect" 17 (17): 445-467, 1996

19 Fredrickson, B.L, "The value of positive emotions" 91 : 330-335, 2003

20 Fredrickson, B.L, "The role of positive emotions in positive psychology: The broaden-and-build theory of positive emotions" 56 : 218-226, 2001

21 Houghton, J.D, "The revised selfleadership: Questionnaire testing a hierarchical factor structure for self-leadership" 17 (17): 672-691, 2002

22 Dolbier, C.L, "The relationships between self-leadership andenhanced psychological, health, and work outcomes" 135 : 469-485, 2001

23 Pearce, C.L, "The new silver bullets of leadership: the importance of self and shared leadership in knowledge work" 34 (34): 130-140, 2005

24 Baron, R.M, "The moderatormediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations" 51 (51): 1173-1182, 1986

25 Wright, T.A, "The moderating role of employee positive well-beingon the relation between job satisfaction and jobperformance" 12 : 93-104, 2007

26 Luthans, F, "The mediating role of psychological capital in the supportive organizational climate: Employee performance relationship" 29 : 219-238, 2008

27 Katz, D, "The Social psychology of organizations" Wiley 1966

28 Prussia, G, "Selfleadership and performance outcomes: The mediating influence of self-efficacy" 19 : 523-538, 1998

29 Manz, C.C, "Self-management as a substitute for leadership: A social learning perspective" 5 : 361-367, 1980

30 Manz, C.C, "Self-leadership: Toward an expanded theory of self-influence processes in organizations" 11 : 585-600, 1986

31 Bandura, A, "Self-efficacy: The exercise of control" Freeman 1997

32 Masten, A.S, "Resilience in development, In Handbook of positive psychology" Oxford University Press 74-88, 2002

33 Wisner, M.D, "Psychological strengths as predictors of effective student leadership" 10 (10): 353-375, 2011

34 Luthans, F, "Psychological capital: Measurement and relationship with performance and satisfaction" 60 : 541-572, 2007

35 Luthans, F, "Psychological capital: Developing the human competitive edge" Oxford University Press 2007

36 Luthans, F, "Positive psychological capital: Beyond human andsocial capital" 47 (47): 141-168, 2004

37 Toor, S.R, "Positive psychological capital as a source of sustainable competitive advan tage for organizations" 136 (136): 341-352, 2010

38 Youssef, C.M, "Positive organiza tional behavior in the workplace: The impact of hope, optimism, and resilience" 33 (33): 774-800, 2007

39 Williams, S, "Personality and self-leadership" 7 (7): 139-155, 1997

40 Podsakoff, P.M, "Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research" 26 : 513-563, 2000

41 Organ, D.W, "Organizational citizenship behavior: The good soldier syndrome" Lexington Books 1980

42 Lee, K, "Organizational citizenship behavior and workplace deviance: The role of affect and cognitions" 87 : 131-142, 2002

43 Podsakoff, P.M, "Organizational citizenship behavior and the quantityand quality of work group performance" 82 (82): 262-270, 1997

44 MacKenzie, S.B, "Organizational citizenship behavior and objectiveproductivity as determinants of managerial evaluationsof salespersons” performance" 50 : 123-150, 1991

45 Manz, C.C, "New Super leadership: Leading Others to Lead Themselves" Berrrett-Koeher 2001

46 MacKinnon, D. P, "Mediation analysis" 58 : 593-614, 2007

47 DiLiello, T.C, "Maximizing organizational leadership capacity for the future: Toward a model of self-leadership, innovation and creativity" 21 (21): 319-337, 2006

48 Manz, C.C, "Leading workers to lead themselves: The external leadership of selfmanaging work teams" 32 : 106-128, 1987

49 Bateman, T.S, "Job satisfaction and the good soldier: The relationship between affect and employee citizenship" 26 : 587-595, 1983

50 Wright, T.A, "Job satisfaction and psychological well-being as non-additive predictors of workplace turnover" 33 : 141-160, 2007

51 Lee, M, "Is empowerment really a new concept?" 12 (12): 684-695, 2001

52 Luthans, F, "Human, social, and now positive psychological capital management: Investing in people for competitive advantage" 33 : 143-160, 2004

53 Snyder, C.R, "Hope theory: Rainbows of the mind" 13 : 249-275, 2002

54 Snyder, C.R, "Handbook of Positive Psychology" Oxford University Press 2002

55 Peterson, C, "Character strengths and virtues" Oxford University Press 2004

56 Avey, J.B, "Can positive employees help positive organization change? Impact of psychological capital and emotions on relevant attitudes and behaviors" 44 : 48-70, 2008

57 Seligman, M, "Authentic Happiness" Free Press 2002

58 Organ, D. W, "A Meta-analytic review of attitudinal and dispositional predictors of organizational citizenship behavior" 48 : 775-802, 1995