의료서비스 제공자의 언어적, 비언어적 커뮤니케이션에 관한 연구

참고문헌 (Reference)

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6 김상희, "서비스접점에서 소비자 감정표현과 판매원 반응에 관한 연구: 언어적, 비언어적 커뮤니케이션을 중심으로" 16 (16): 111-146, 2005

7 이형택, "서비스 제공자에 대한 신뢰 형성에 있어서 신뢰 차원들의 상대적 효과 검증: 불확실성의 조절효과를 중심으로" 18 (18): 195-224, 2007

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