1 김종호, "지각된 의료서비스품질이 환자만족 및 후속행동에 미치는 영향" 9 (9): 45-70, 2004
2 한금옥, "입원환자의 서비스 만족도와 병원 재 선택의사와의 관련성" 3 (3): 103-122, 1995
3 장근조, "의료서비스품질에 대한 고객가치와 고객만족이 재이용의도에 미치는 영향" 2005
4 윤명숙, "서비스품질의 마케팅 활용에 관한 실증적 연구 의료서비스를 중심으로" 1991
5 이학식, "서비스품질과 서비스 가치품질" 1 (1): 77-99, 1999
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1 김종호, "지각된 의료서비스품질이 환자만족 및 후속행동에 미치는 영향" 9 (9): 45-70, 2004
2 한금옥, "입원환자의 서비스 만족도와 병원 재 선택의사와의 관련성" 3 (3): 103-122, 1995
3 장근조, "의료서비스품질에 대한 고객가치와 고객만족이 재이용의도에 미치는 영향" 2005
4 윤명숙, "서비스품질의 마케팅 활용에 관한 실증적 연구 의료서비스를 중심으로" 1991
5 이학식, "서비스품질과 서비스 가치품질" 1 (1): 77-99, 1999
6 김상현, "고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도" 한국마케팅학회 17 (17): 25-55, 2002
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8 Linder P. S, "Toward of Patient Theory of Patient Satisfaction" 16 (16): 583-589, 1982
9 Lee, Y, "The R elative Impact of Service Quality on Service Value, Customer Satisfaction, and Customer Loyalty in Korean Family Restaurant Context" 6 (6): 27-52, 2005
10 Juran, J. M, "The Quality Trilogy" 19-24, 1996
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21 Holbrook, "Quality and Value in the Consumption Experience" Lexington Books Lexington 31-57, 1985
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