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      서비스상황요인이 서비스품질, 서비스가치, 고객만족과 재 구매 의도에 미치는 영향

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      참고문헌 (Reference)

      1 김종호, "지각된 의료서비스품질이 환자만족 및 후속행동에 미치는 영향" 9 (9): 45-70, 2004

      2 한금옥, "입원환자의 서비스 만족도와 병원 재 선택의사와의 관련성" 3 (3): 103-122, 1995

      3 장근조, "의료서비스품질에 대한 고객가치와 고객만족이 재이용의도에 미치는 영향" 2005

      4 윤명숙, "서비스품질의 마케팅 활용에 관한 실증적 연구 의료서비스를 중심으로" 1991

      5 이학식, "서비스품질과 서비스 가치품질" 1 (1): 77-99, 1999

      6 김상현, "고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도" 한국마케팅학회 17 (17): 25-55, 2002

      7 Bitner M. J, "the Effects of Physical Surroundings and Employee Responses Journal of Marketing" 54 (54): 69-82, 1990

      8 Linder P. S, "Toward of Patient Theory of Patient Satisfaction" 16 (16): 583-589, 1982

      9 Lee, Y, "The R elative Impact of Service Quality on Service Value, Customer Satisfaction, and Customer Loyalty in Korean Family Restaurant Context" 6 (6): 27-52, 2005

      10 Juran, J. M, "The Quality Trilogy" 19-24, 1996

      1 김종호, "지각된 의료서비스품질이 환자만족 및 후속행동에 미치는 영향" 9 (9): 45-70, 2004

      2 한금옥, "입원환자의 서비스 만족도와 병원 재 선택의사와의 관련성" 3 (3): 103-122, 1995

      3 장근조, "의료서비스품질에 대한 고객가치와 고객만족이 재이용의도에 미치는 영향" 2005

      4 윤명숙, "서비스품질의 마케팅 활용에 관한 실증적 연구 의료서비스를 중심으로" 1991

      5 이학식, "서비스품질과 서비스 가치품질" 1 (1): 77-99, 1999

      6 김상현, "고객재구매의도 결정요인에 관한 연구:고객가치, 고객만족, 전환비용, 대안의 매력도" 한국마케팅학회 17 (17): 25-55, 2002

      7 Bitner M. J, "the Effects of Physical Surroundings and Employee Responses Journal of Marketing" 54 (54): 69-82, 1990

      8 Linder P. S, "Toward of Patient Theory of Patient Satisfaction" 16 (16): 583-589, 1982

      9 Lee, Y, "The R elative Impact of Service Quality on Service Value, Customer Satisfaction, and Customer Loyalty in Korean Family Restaurant Context" 6 (6): 27-52, 2005

      10 Juran, J. M, "The Quality Trilogy" 19-24, 1996

      11 Leonard, "The Incline of Quality" 163-171, 1982

      12 Raju, P. S, "The Impact of Service Quality and Marketing on Financial Performance in the Hospital Industry: an Empirical Examination" 9 (9): 335-348, 2002

      13 Perkins, "The Explanatory Power of Values in Preference Judgement Validation of the Means-End Perspectiv e" 15 : 122-126, 1988

      14 Benson, "The Effects of Organizational Context on Quality Management" 37 (37): 1107-1124, 1991

      15 Brady, M. K, "Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Appro ach" 65 : 34-49, 2001

      16 Zeithaml, V. A, "Services Marketing" New York : McGraw-Hill Book Company 1996

      17 Bearden, "Selected Determinants of Consumer Satisfaction and Complaint Reports Journal of Marketing Research" 20 : 21-28, 1983

      18 Gooding S. K, "Sacrifice and Value in Hospital Choice" 15 (15): 24-31, 1995

      19 A, "Reassessment of Expectations as a Comparison Standard in Measuring Service Qual ity Implications for Further Research Journal of Marketing" 111-124, 1994

      20 Garvin, "Quality on the Line" 64-75, 1983

      21 Holbrook, "Quality and Value in the Consumption Experience" Lexington Books Lexington 31-57, 1985

      22 Gountas, J, "Personality Orientations, Emotional States, Customer Satisfaction, and Intention to Repurchase" 60 (60): 72-75, 2006

      23 Moss P, "Mothers' View of Health Visitors" 59 (59): 71-74, 1986

      24 Tse, "Models of Consumer Satisfaction Formation Journal of Marketing Research" 15 : 204-12, 1988

      25 Shelton, P. J, "Measuring and Improving Patient Satisfaction" Aspen Publication 2000

      26 Strasser S, "Measuring Patient Satisfaction for Improved Patient Services" Health Administration Press. 1991

      27 H i s r i c h, "Marketing Decision for New and Mature Products" A Bell & Howell Company 5-7, 1984

      28 Georgette, M, "Managing Perceptions of Hospital Quality" 17 : 28-35, 1997

      29 Carman, J. M, "Keys for Successful Implementation of Total Quality Management in Hospitals" 21 (21): 48-60, 1996

      30 L. Berry, "Journal of Retailing" -450, 1991

      31 Woodside, "Journal of Health Care Marketing" 9 : 5-17, 1989

      32 McAlexander, "Journal of Health Care Marketing" 3 : 34-40, 1994

      33 Rust, "Insights and Managerial Implications from the Frontier New Directions in Theory and Practice" Sage Publications 1-19, 1994

      34 Snee, "In Pursuit of Total Quality" 25-31, 1986

      35 Lawrence, "Harvard Graduate School of Business Administration" 120-, 1967

      36 and D. R. Lehmann, "Findings From Sweden Journal of Marketing" 58 : 53-66, 1994

      37 Reidenbach, "Exploring P erceptions of Hospital Operations by a Modified SERVQUAL Approach" 10 (10): 47-66, 1990

      38 Lee, Y, "Expl oring the Role of Service Value in the Relationship Between Service Quali ty and Customer Satisfaction" 5 (5): 67-86, 2004

      39 C, "European Journal of Marketing" 18 (18): 36-44, 1984

      40 Dodds, "Effect of Price Brand and Store Information on Buyers' Product Evaluations Journal of Marketing Research" 28 : 307-319, 1991

      41 Swan, "Deepening the Understanding of hospital Patient Satisfaction Journal of Health Care Marketing" 5 (5): 8-21, 1985

      42 Lam, S. Y, "Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration from a Business-to-Business Service Context" 32 (32): 293-311, 2004

      43 Arora, R, "Customer Satisfaction and Value as Drivers of Business Success for Fine Dining Restaurants" 28 (28): 89-102, 2006

      44 Anderson, E. W, "Customer Satisfaction and Shareholder Value" 68 : 172-185, 2004

      45 Anderson, E. W, "Customer Satisfaction and Price Tolerance" 7 (7): 19-30, 1996

      46 Carman, "Consumer Perceptions of Service Quality An Assessment of SERVQUAL Dimensions Journal of Retailing" 66 : 33-55, 1990

      47 Oliver, "Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions Journal of Marketing" 53 : 2135-, 1989

      48 V. A, "Consumer Perception of Price A Means-End Model and Synthesis of Evidence Journal of Marketing" 52 : 2-2, 1988

      49 Lee, M, "Consumer Evaluation of Fast-fo od Service: A Cross-national Comparison" 11 (11): 39-52, 1997

      50 Gonzlez, M. E. A, "Assessing Tourist Behavioral Intentions through Perceived Service Quality and Customer Satisfaction" 60 (60): 153-160, 2007

      51 J. V, "An Instrument for Measuring the Critical Factors of Quality Management" 20 (20): 810-829, 1989

      52 Llosa, S, "An Empirical Study of SERVQUAL's Dimensionality" 18 (18): 16-44, 1998

      53 Bolton, "A Multistage Model of Cust omers' Assessments of Service Quality and Value Journal of Consumer Research" 17 : 375-384, 1991

      54 Singh, "A Multifacet Typology of Patient Satisfaction w i t h a Hospital Journal of Health Care Marketing" 10 (10): 8-21, 1990

      55 "A Mul tiple Item Scale for Measuring Consumer Perception of Service Quality Journal of Retailing" 64 : 12-40, 1988

      56 Dabholkar, P. A, "A Measure of Service Quality for Retail Stores" 24 : 3-16, 1996

      57 V. A. Zeithaml, "A Conceptual Model of Service Quality and its Implications for Future Research Journal of Marketing" 49 (49): 41-50, 1985

      58 Cronin, "'Journal of Marketing" 56 : 55-68, 1992

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      학술지 이력

      학술지 이력
      연월일 이력구분 이력상세 등재구분
      2026 평가예정 재인증평가 신청대상 (재인증)
      2020-01-01 평가 등재학술지 유지 (재인증) KCI등재
      2017-01-01 평가 등재학술지 유지 (계속평가) KCI등재
      2015-10-08 학술지명변경 외국어명 : Jounal of Korea Service Management Society -> Journal of Korea Service Management Society KCI등재
      2013-01-01 평가 등재 1차 FAIL (등재유지) KCI등재
      2010-01-01 평가 등재학술지 유지 (등재유지) KCI등재
      2007-01-01 평가 등재학술지 선정 (등재후보2차) KCI등재
      2006-01-01 평가 등재후보 1차 PASS (등재후보1차) KCI등재후보
      2004-07-01 평가 등재후보학술지 선정 (신규평가) KCI등재후보
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      학술지 인용정보

      학술지 인용정보
      기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
      2016 0.75 0.75 0.89
      KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
      0.91 0.96 1.149 0.2
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