호텔기업의 지식공유 성과에 영향을 미치는 요인에 대한 연구 = Factors of Impact on the Performance of Knowledge Sharing of Hotel Enterprise

다국어 초록 (Multilingual Abstract)

TDeveloping new service strategies in short period is focal point of hotel enterprises who cannot possess exclusive right using services. Knowledge based management is required for developing new services. In this sense, knowledge sharing is revealed as core factor in knowledge base management. Three factors were used in affecting knowledge sharing; individual, procedural, structural factors. The result of this study showed that knowledge sharing activity was influenced by perceived effectiveness, support of CEO, compensation system, trust, and development culture. Knowledge sharing culture was influenced by support of CEO, communication, openness culture, and compensation system. Knowledge sharing system was influenced by perceived effectiveness, support of CEO, reasonable culture, compensation system, and openness culture.

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