항공사 객실승무원의 직무스트레스, 사회적 지원, 대처전략 및 조직몰입과의 관계분석

다국어 초록 (Multilingual Abstract)

The purpose of this study was how to effectively manage job stress of flight attendants with analyzing factors ofjob stress and relationship of organizational commitment. The data for the study were collected through conducting an interview survey method and statistical methodologies such as frequency test, factor analysis, t-test, one-way ANOVA, and multiple regression. The results of this study through aforementioned data analyses were as follows. First, the flight attendant`s job stressors, social support and coping strategies and organizational commitment varied according to demographic characteristics. Second, the flight attendant`s job stressors influenced social support and coping strategies. Third, the social support was revealed as a positive(+) influence upon the organizational commitment. Fifth, the externalizing strategies had a negative effect on the organizational commitment.