외식산업의 성과측정항목의 가중치 개발: 국내 패밀리 레스토랑을 중심으로 = Determinants of Relative Weights on Financial and Non-Financial Performance Measures in Foodservice Industry: Focused on the Family Restaurant in Korea

다국어 초록 (Multilingual Abstract)

Measuring and evaluating the business performance plays a very important role in managing the business.
This study tried to propose a novel point of prospective and method in which the performance evaluation in any family restaurant should be illuminated and be performed.
In this study, BSC provided the main conceptional framework for evaluating the performance of a family restaurant. Furthermore, this study verified the validity of the proposed performance evaluation method through specific case analysis and used AHP to quantify its validity objectively.
Finally, this study found the fact that non-financial prospectives, compared to financial prospectives, should be more importantly considered as the performance evaluation index of the family restaurants. Most of all, the study showed that the proportion of performance evaluation indexes related to Customers prospective and Learning and Growth prospective revealed very highly, therefore variables such as customer satisfaction index, per employee productivity, education and training, customer response rate, employee satisfaction index should be emphasized as key factors when it comes to the process of selecting indexes and measuring their performance evaluation of the business.

참고문헌 (Reference)

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