패밀리레스토랑업체에서의 조직관련 변수에 따른 종합적 품질경영 수행 모형 제안 = The Model TQM Performance according to the Organizational Capacity of the Family Restaurant Industry

다국어 초록 (Multilingual Abstract)

The purpose of this study was to identify conceptual framework underlying the Total Quality (TQM) performance according to organizational variables, including organizational culture, organizational comitment, job satisfaction, burnout, and intention to quit. The findings revealed that organizational culture had an impact on organizational comitment leading to a TQM achievement. Finally, a relationship-oriented organizational culture was the demanding in enhancing the performance of TQM in every family restaurant.

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