모바일 오피스 시스템의 성공요인에 관한 연구

다국어 초록 (Multilingual Abstract)

Up to now there were some studies on such departments that need mobile service more as insurance and post service, but none on after-sale service even though it introduced mobile equipment relatively early.<br/>
The factors affecting system use consisted of perceived usefulness, user satisfaction, and three external factors as user characteristics, system quality. and information quality. It is hypothesized that each external factor influences both perceived usefulness and user satisfaction and that perceived usefulness influences user satisfaction.<br/>
To verify these hypotheses. 120 questionnaires were circulated to the selected 6 branch offices subordinated two companies (3 branch offices per company. twenty questionnaires per branch). 98 effective data (among 102 replies) were analyzed except for 4 replies reliability of which was suspected.<br/>
After verification of each hypothesis. it was suggested that perceived usefulness and mobile office user satisfaction had a significant effect on system use, and perceived usefulness also affected user satisfaction, Information quality was the only effective external factor for perceived usefulness, but the eternal factors for user satisfaction were user characteristics, system quality, and information quality, More findings were descried in detail in hypothesis verification and conclusion.<br/>
<br/>

목차 (Table of Contents)

• Abstract
  
• Ⅰ.서론
  
• Ⅱ.이론적 배경
  
• Ⅲ.연구 모형과 가설설정
  
• Ⅳ.연구방법
  
• Ⅴ.결론
  
• 참고문헌