1 "학생만족도의 결정요인에 관한 연구 C 대학교를 중심으로" 2 (2): 69-100, 2000
2 "학교교육 만족도 결정요인에 관한 연구" 1998
3 "대학환경 특성이 서비스 품질 가치와 학생만족도에 미치는 영향" 4 (4): 77-100, 2002
4 "대학생들의 교육만족도 결정요인에 관한 탐색적 논의" 40 (40): 181-202, 2002
5 "대학교육 서비스 품질요인이 학생만족 재입학의도 및 구전효과에 미치는 영향" 4 (4): 51-74, 2003
6 최덕철, "대학교육 서비스 마케팅 모델 구축에 관한 연구" 6 : 1-28, 2000
7 "교육서비스에서 학생만족에 영향을 미치는 요인에 관한 연구:조직시민 행동을 중심으로" 7 (7): 103-124, 2004
8 "교육서비스 품질과 교육만족의 결정요인이 학생만족에 미치는 영향" 319-343, 2002
9 "‘A Reexamination of the Determinants of Consumer Satisfaction" 60 : 15-32, 1996
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1 "학생만족도의 결정요인에 관한 연구 C 대학교를 중심으로" 2 (2): 69-100, 2000
2 "학교교육 만족도 결정요인에 관한 연구" 1998
3 "대학환경 특성이 서비스 품질 가치와 학생만족도에 미치는 영향" 4 (4): 77-100, 2002
4 "대학생들의 교육만족도 결정요인에 관한 탐색적 논의" 40 (40): 181-202, 2002
5 "대학교육 서비스 품질요인이 학생만족 재입학의도 및 구전효과에 미치는 영향" 4 (4): 51-74, 2003
6 최덕철, "대학교육 서비스 마케팅 모델 구축에 관한 연구" 6 : 1-28, 2000
7 "교육서비스에서 학생만족에 영향을 미치는 요인에 관한 연구:조직시민 행동을 중심으로" 7 (7): 103-124, 2004
8 "교육서비스 품질과 교육만족의 결정요인이 학생만족에 미치는 영향" 319-343, 2002
9 "‘A Reexamination of the Determinants of Consumer Satisfaction" 60 : 15-32, 1996
10 Pizam, A.(, "Who is the Customer in Hospitality Education?" 14 (14): 215-216, 1995
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18 "The Behavioral Consequences of Service Quality" 3-46, 1996
19 "Teaching Courses through Distance Education" 38 (38): 82-86, 1997
20 Jafari, "Sociocultural Models for Theoretical and Practical Application Problems of Tourism" 3-17, 1987
21 "Selecting that First Job How Students Develop Perceptions about Potential Employers" 38 (38): 76-81, 1997
22 Locke E, "Satisfiers and Dissatisfiers among White and Blue Collar Employee Journal of Applied Psychology" 1032-1046, 1976
23 Botterill,D, "Research for Industry and Education A Report of the Autumn Conference of the UK National Liaison Group for Higher Education un Tourism" 19 (19): 617-619, 1998
24 "Program and Student Characteristics Do Recruiters Consider Most Important?" 7 (7): 47-49, 1995
25 "Model of Consumer Satisfaction Formation Journal of Marketing Research" 204-212, 1988
26 Casado, "Meeting the Needs of the Industry" 41-44, 1992
27 Oliver,R.L, "Measurement and Evaluation of Satisfaction Processes in Retailing Setting" 57 : 25-48, 1981
28 Baum Tom, "Mature Doctoral Candidates:the Case in Hospitality Education" 19 (19): 463-474, 1998
29 Brady, K.K, "Managing Behavioral Intentions in Diverse Cultural Environments An Investigation of Service Quality and Satisfaction for American and Ecuadorian Fast-food Customers" 7 : 129-149, 2001
30 Christou, E., "Hospitality Management Education in GreeceAn Exploratory Study"" 20 : 683-691, 1999
31 Crosby, "Expanding the Role of CSM in Total Marketing International Journal of Industry Management" 5-19, 1991
32 "Emotional Measures of Satisfaction/Dissatisfaction Journal of Consumer Satisfaction" 25-33, 1988
33 "Duality in Consumer Post-purchase Attitude" 12 : 141-164, 1991
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35 Carman, "Consumer Perceptions of Service Quality Assessment of the SERVQUAL Dimensions Journal of Retailing" 33-55, 1990
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37 Burton, "Building Bridges between Industry and Education University of Surrey" 1988
38 Kenneth, "Building A Competitive Advantage for Service Firms Journal of Service Marketing" 22-32, 1993
39 Rai, A., S.S6. Land,, "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis" 13 (13): 50-69, 2002
40 Mackoy, R.D.,, "An Investigation of the Relationship between Level of Satisfaction and Processing Intensity" 9 : 75-80, 1996
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