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1 이선희, "외식창업경영 벤치마킹" 대왕사 21-, 2000
2 김기영, "외식산업관리론" 현학사 2002
3 전병길, "디자인요소로서 물리적 환경의 기능" 336 : 2002
4 Jack L, "and Evaluation of Urban Places" Plenum Press 31-56, 1989
5 New York, "The conceptual Framework of Psychology" Random House 1982
6 Lawrence M, "The Role of Plans in Cognitive and Affective Responses to Places Journal of Environmental Psychology 8" 1-8, 1988
7 Choi DC, "The Influence of Physical Environment on Service Expectation and Satisfaction" 18 : 79-91, 1995
8 Ronald Milliman, "The Influence of Background Music on the Behavior of Restaurant Patrons Journal of Consumer Research" 286-289, 1986
9 Mary Jo Bitner, "The Impect of Physical Surroundings and Employee Responses Journal of Marketing 56" 57-71, 1992
10 Kirk L. Wakefield, "The Effect of Servicecape on Customers? Behavioral Intentions in Leisure Service Settings" 10 (10): 45-46, 1996
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