호텔기업의 전략적 인적자원 활용 방안 = A study on the strategic HRM in the Hotel industry

다국어 초록 (Multilingual Abstract)

The object of this study is the strategic HRM(Human Resource Management)of a deluxe hotel.
HRM has been considered as the center of organizational strategies and effective HRM practice has been associated with competitive organizational performance in the hotel industry.
In hotel business a person together with facilities and goods is an important article of commerce that creates human service, the maintenance and improvement of which is very important in planning management.
The major contents of this study was summarized as follows:
1. The type of human resource management, based on the preceding studies, was explored.
2. Reasonable management of employment
Detailed job sheets should be prepared according to it and the criteria of qualification should be established for reasonable employment. The right man in the right post.
3. Education ＆ training policy.
Employees must be allowed to take practical part in ability development programs.
Education and training suitable to each post, are necessary to improve service.
4. It is desirable to operate the human resource management system with flexibility under the consideration of the influential factors of human resource management.
This study found that (1) strategies of HRM oriented hotels are better in the areas of flexibility, quality, customer orientation, empowerment and continuous learning.
(2) the execution of HRM practice to take effect, it requires support from corporate level of the organization in a strong manner.
Nevertheless, it proved the importance of HRM practice in the hotel industry to certain extent.