The purpose of this study was to investigate antecedents of organizational citizenship performances. The samples were customer-contact employees of five-star hotels of Seoul. The research findings were that antecedents of organizational citizenship pe...
The purpose of this study was to investigate antecedents of organizational citizenship performances. The samples were customer-contact employees of five-star hotels of Seoul. The research findings were that antecedents of organizational citizenship performances included distributive fairness, interactional fairness, procedure fairness, participative leadership, centralization, intrinsic job satisfaction, and extrinsic job satisfaction. The direction of future study was to include other variables as antecedents of organizational citizenship performances. For example, family functioning can be included as antecedents of organizational citizenship performances.