The purpose of this study was to investigate the effects of communication satisfaction, group cohesiveness, and job satisfaction on organizational citizenship behavior in Hotels. The results were as follows. First, communication satisfaction correlat...
The purpose of this study was to investigate the effects of communication satisfaction, group cohesiveness, and job satisfaction on organizational citizenship behavior in Hotels. The results were as follows. First, communication satisfaction correlated with group cohesiveness, job satisfaction, and OCB. And, group cohesiveness and job satisfaction had positive correlation with OCB. In addition, through multiple regression analysis, the effects of communication satisfaction on group cohesiveness, job satisfaction, and OCB were examined. Second, communication satisfaction influenced OCB through group cohesiveness as an intervening factor. But, job satisfaction didn`t intermediate the relationship between communication satisfaction and OCB.