일선 공무원의 역할스트레스가 이직충동에 미친 영향에 대한 경로분석모형 검증 ; 남녀간 차이를 중심으로 = A Model and Test on the Impact of the Street - level Bureaucrat's Role Stress on Quitting Intent in Public Service Environment : On the focus of Differences between Men and Women

다국어 초록 (Multilingual Abstract)

This study examine the attitudes and behavior of the street-level bureaucrats who provide frontline service and address the differences based on gender. The causal model predicts the effects of role stress on the street-level bureaucrat`s job performance, work/non-work conflicts, job satisfaction, life satisfaction, and his or her intention to quit their job. Test results of the causal model show that it is appropriate and suggest the importance of role stress, job satisfaction and life satisfaction, as well as the intriguing variations between genders. And results suggest that role stress affects the female public servant`s job performance more negatively than that of the male public servants. This study also suggests the managerial implications based on these analytical results.