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    서비스 애호도와 의사애호도가 재구매의도에 미치는 영향에 관한 연구 = Effects of Service Loyalty and Pseudo - Loyalty on Repurchase Intentions

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    https://www.riss.kr/link?id=A3096455

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    This study has investigated the relationships between various types of service loyalty and repurchase intentions. It has theoretically examined four types of service loyalty: true loyalty, pseudo-loyalty, latent loyalty. and non-loyalty. An empirical study is then conducted to examine the differences between true loyalty and pseudo-loyalty in terms of their consequences. The results show that pseudo-loyalty has less significant effects on repurchase intentions than true loyalty. It is also found that service loyalty is affected by perceived service costs as well as by perceived service quality.
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    This study has investigated the relationships between various types of service loyalty and repurchase intentions. It has theoretically examined four types of service loyalty: true loyalty, pseudo-loyalty, latent loyalty. and non-loyalty. An empirical ...

    This study has investigated the relationships between various types of service loyalty and repurchase intentions. It has theoretically examined four types of service loyalty: true loyalty, pseudo-loyalty, latent loyalty. and non-loyalty. An empirical study is then conducted to examine the differences between true loyalty and pseudo-loyalty in terms of their consequences. The results show that pseudo-loyalty has less significant effects on repurchase intentions than true loyalty. It is also found that service loyalty is affected by perceived service costs as well as by perceived service quality.

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