The objective of this study was to test the hypothesized relationships between organizational citizenship behavior and its determinants. To measure these hypothesized relationships at the individual level of analysis, 257 employee responses from sever...
The objective of this study was to test the hypothesized relationships between organizational citizenship behavior and its determinants. To measure these hypothesized relationships at the individual level of analysis, 257 employee responses from several family-restaurant chains were analyzed. The model was evaluated using structural equation modeling (SEM) utilizing SAS CALIS (SAS System, 1989). Results indicated that supervisory support was found to have positive, direct effects on organizational citizenship behavior and job satisfaction, whereas job satisfaction can increase organizational citizenship behavior. The positive relationship between distributive justice and job satisfaction, as hypothesized in this study, was supported. However, the direct relationship between distributive justice and organizational citizenship behavior was not supported.