상사의 변혁적ㆍ거래적 리더십이 비서의 직무만족 및 조직몰입에 미치는 영향 = Effects of Managers' Transformational and Transactional Leadership on the Secretaries' Job Satisfaction and Organizational Commitment

다국어 초록 (Multilingual Abstract)

The transformational and transactional leadership are selected because these types properly reflect current drastic change of business environment. The purposes of this research were to (1) analyze the effect of managers' transformational and transactional leadership on secretaries' attitude to managers(such as trust and satisfaction), job satisfaction and organizational commitment, (2) compare relative influence of transformational and transactional leadership, (3) analyze difference of managers' leadership according to the demographic variables.
In the survey and its analysis, the results from this study are as follows :
1. Transformational leadership positively affected secretaries' attitude to mana- gers(such as trust and satisfaction), job satisfaction and organizational commitment. As for transactional leadership, contingent reward positively affected secre- taries' job satisfaction and organizational commitment, but management-by- exception negatively affected three criterion variables.
2. Transformational leadership had more effect on secretaries' feelings about managers(such as trust and satisfaction), job satisfaction and organizational commitment than transactional leadership does.
3. Foreign companies' managers showed more frequent transformational leadership(individual consideration and intellectual stimulation) than Korean com- panies' ones. While foreign companies' managers showed more frequent contin- gent reward than Korean companies' ones, Korean companies' managers showed more frequent management-by-exception than foreign companies' ones. As for managers' nationality, foreign managers showed more frequent transformational leadership/individual consideration and intellectual stimulation) than Korean ones. Korean managers showed more frequent transactional leadership(management-by-exception) than foreign ones.
These results gave the implication that managers must exercise their transformational leadership in order to empower secretaries by developing secretaries' positive attitude to managers(such as trust and satisfaction) and strengthening job satisfaction and organizational commitment.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구모형 및 가설
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌
• Abstract