Perceived risk is what tourist recognize as the potential factors as danger, loss and uncertainty that must be considered when purchasing travel product and services. And expected or unexpected perceived risk becomes much decisive factor on tourist sa...
Perceived risk is what tourist recognize as the potential factors as danger, loss and uncertainty that must be considered when purchasing travel product and services. And expected or unexpected perceived risk becomes much decisive factor on tourist satisfaction than expected benefit to be obtained via travel.
This study shows that interrelationship perceived risk and satisfaction can be explained throughout expectation-performance theory. And travel agency should be seriously to psychological change of tourist so that we can find out proper market strategy to minimize perceived and risk-tolerance leavel.