인터넷 패션쇼핑몰에 대한 소비자의 만족 , 불만족 영향요인 = Consumer Satisfaction / Dissatisfaction Factors for Internet Fashion Shopping Malls

다국어 초록 (Multilingual Abstract)

The purpose of the present study was to investigate the factors influencing the extent of satisfaction/dissatisfaction for the internet fashion shopping malls. Data were collected through a self-administered questionnaire survey from 503 netizen through internet by using the server of ECMiner Research Company. Data were analyzed by factor analysis, one-way ANOVA and Duncan`s multiple range test. Regarding the satisfaction/dissatisfaction with internet shopping mall, 5 factors were found. Netizens were divided into 3 groups based on purchase experiences: the less-purchased(1-6 times) the more-purchased(above 7 times) and the not-purchased. The respondents tended to be dissatisfied with the 5 factors. The more they purchased experiences through internet, the more satisfied they were with convenience of shopping and after-sales service factors. Gender and age were the factors influencing the most on the satisfaction/dissatisfaction with the internet shopping malls for the not-purchased. However, for the groups with purchase experiences, evaluative criteria for selecting shopping malls, the number of hours using internet per week, and the extent of experiences of using internet were the main variables.