간호사의 직무 배태성, 감성지능, 사회적지지, 이직의도 간의 구조적 관계 = Structural Relationships among Job Embeddedness, Emotional Intelligence, Social Support and Turnover Intention of Nurses

다국어 초록 (Multilingual Abstract)

This study was done to elicit basic data for effective human resource management by identifying the relationships among job embeddedness, emotional intelligence, social support, and the turnover intention of Nurses. Methods: Research design was to build a hypothetical causal model between variables and to verify its fitness. The sample for this study was 283 nurses with careers of more than 6 months in one hospital of more than 800 beds located in Seoul. They agreed in writing and this study was approved by the Institutional Review Board. Data were analyzedusing SPSS 18.0 and AMOS 18.0 program. Results: Differences in general characteristics for the variables were significant for age, marital status, education, work experience, job title, income, and department. Job embeddedness, emotional intelligence and social support were significantly correlated to turnover intention. Job embeddedness to emotional intelligence and social support showed positive effects and a negative effect to turnover intention. Emotional intelligence to turnover intention showed a positive effect, but social support was not significant. Conclusion: Organizations should provide ways to minimize voluntary turnover of a competent workforce and demonstrate their competency. Also it should develop training and management programs to effectively utilize emotional intelligence.

참고문헌 (Reference)

1 정규엽, "호텔직원의 감성지능이 조직시민행동과 이직의도에 미치는 영향: LMX 조절효과를 중심으로" 한국외식경영학회 11 (11): 419-444, 2008

2 이미숙, "호텔 종사원의 사회적 지원이 직무착근도에 미치는 영향" (사)한국관광레저학회 25 (25): 95-112, 2013

3 고종식, "직무배태성의 이직의도에 대한 영향 및 감성지능의 조절효과에 관한 연구: 자기 및 타인감정 평가능력을 중심으로" 한국산업경제학회 25 (25): 1789-1810, 2012

4 송병식, "직무배태성과 이직의도간의 감성지능 조절효과" 한국상업교육학회 24 (24): 419-438, 2010

5 김유미, "중소병원 간호사의 경력정체, 자기효능감, 직무배태성과 이직의도와의 관계" 한국산학기술학회 14 (14): 5078-5090, 2013

6 전재희, "종합병원 간호사의 직무배태성과 이직의도와의 관계에서 임파워먼트와 감성지능의 역할" 간호행정학회 20 (20): 302-312, 2014

7 박경규, "조직에 대한 직무배태성(Job Embeddedness)과 이직의도간의 관계" 한국경영학회 33 (33): 1423-1439, 2004

8 성영희, "전문간호사의 정서지능이 조직몰입과 이직의도에 미치는 영향" 간호행정학회 16 (16): 259-266, 2010

9 김현숙, "일개병원의 특수부서 간호사에서 언어폭력, 사회적 지지와 이직의도의 연관성" 대한직업환경의학회 21 (21): 388-395, 2009

10 강문실, "서비스 산업종사자의 직무배태성과 이직의도간의 임파워먼트 조절효과" 한국상업교육학회 25 (25): 195-214, 2011

11 김인순, "간호사의 감정노동과 소진, 이직의도와의 관계에서 자기효능감과 사회적 지지의 역할" 간호행정학회 15 (15): 515-526, 2009

12 한수정, "간호사의 감성지능이 경력몰입과 이직의도에 미치는 영향: 경력몰입의 매개효과" 한국콘텐츠학회 11 (11): 418-425, 2011

13 Mitchell TR, "Why people stay:Using job embeddedness to predict voluntary turnover" 44 : 1102-1121, 2001

14 Kim EA, "The study on the relationship between job embeddedness and turnover intention" 3 (3): 27-47, 2013

15 Wong C, "The effects of leader and follower emotional intelligence of performance and attitude: An exploratory study" 13 (13): 243-274, 2002

16 Kim JH, "The effects of job embeddedness on turnover intention and organizational citizenship behavior in hospital employees: focusing on moderating effect of personality traits" Kyungsung University 2010

17 Jones CB, "The costs of nurse turnover. Part 1. An economic perspective" 3 : 562-570, 2004

18 Moon SJ., "Structural model of nurses' intentions of changing work places" Kyung Hee University 2010

19 Simons RL, "Stress, support, and antisocial behavior trait as determinants of emotional well-being and parenting practices among single mothers" 55 (55): 385-398, 1993

20 Cherniss C, "Promoting emotional intelligence in or ganization" American Society for Training &Development 2000

21 Mobley WH, "Intermediate linkages in the relationship between job satisfaction and employee turnover" 62 (62): 237-240, 1977

22 Mobley WH, "Employee turnover: Cause, consequences, and control" Addision-Wesley 1982

23 Ashforth BE, "Emotional labor in service roles:The influence of identity" 18 (18): 88-115, 1993

24 Goleman D., "Emotional intelligence" Bantam Books 1995

25 Sung TJ, "Easy statistical analysis for SPSS/AMOS users" Hakjisa 339-388, 2007

26 Curry JP, "Determinants of turnover among nursing department employees" 8 (8): 397-411, 1985

27 Cohen A, "An examination of the relationships between work commitment and nonwork domains" 48 : 239-263, 1995

28 Jo KJ., "A study on work-family conflict and its consequences among sales persons" Chungbuk National University 2008

29 Griffeth RW, "A meta analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the millennium" 26 : 463-488, 2000