컨설팅 역량 평가 모델 개발 및 적용 = Development of Consulting Capability Assessment Model and its Application

국문 초록 (Abstract)

급변하는 경영환경과 치열한 경쟁에 대한 돌파구로써 국내 컨설팅 시장은 지속적으로 성장하고 있다. 하지만 국내 컨설팅 시장은 국제적 경험과 정보네트워크, 막강한 자본력을 보유한 글로벌 컨설팅사가 주도하고 있는 바 본 연구는 국내 컨설팅사의 문제점을 평가하고 산업의 경쟁력 제고방안을 모색하고자 한다. 본 연구에서는 컨설팅 성공에 영향을 미치는 역량요인을 조사하여 조직, 지식, 실행 관점의 컨설팅 역량 모델 및 역량 평가체계를 개발하였다. 또한 글로벌 컨설팅사의 컨설팅 서비스를 분류하고 구조화하여 서비스 분야별 컨설팅 역량 평가를 수행하였다. 실제 평가는 국내에 소재한 80개 컨설팅사를 대상으로 수행하였으며, 글로벌 컨설팅사에 대한 비교분석을 통해 국내 컨설팅사의 문제점을 진단하고 시사점을 도출하였다.

다국어 초록 (Multilingual Abstract)

Domestic consulting market is continuously growing as the breakthrough of client companies to cope with rapidly chang-ing business environment and fierce competition. The consulting market in Korea, however, is led by global consulting firms as they already have lots of experiences, global information networks and huge capitals. The purpose of this study is to assess the capability of local consulting industry and seek ways to enhance the competitiveness. In this study, we developed the con-sulting capability assessment model based on organization, knowledge and execution perspectives based on literature reviews about capability factors which affect consulting’s success. In addition, we classified consulting service offerings of major global consulting firms that had been applied the field assessment. We practically assessed the capability of 80 consulting firms including global consulting firms in Korea and drew the implications to improve the competitiveness of local consulting industry comparing the capability level of local firms with global firms.

참고문헌 (Reference)

1 김익성, "중소기업 컨설팅이 경영성과에 미치는 영향분석" 2009

2 Drucker, P., "Why management consultants?" 1979

3 Stalk, G., "Time-based competition and beyond: Competing on capabilities" 1992

4 Gallesich, J., "The profession and practice of consultation" 1982

5 Werr, A., "The functions of methods of change in management consulting" 1996

6 Hasek, G., "The era of experts" 1997

7 Tomendal, M., "The consultant-client interface-A Theoritical introduction to the hot spot of manaement consulting" 2007

8 Wiliams, A.P.O., "The competitive consultant: Aclient-oriented approach for achieving superior performance" 1994

9 Appelbaum, S.H., "The client-consulting relationship" A case study of critical success factors at MQ telecommuniques 2005

10 Clark, T., "The changing use of executive recruitment consultancies" 1994

11 Bourget, L., "The changing face of power: How consultants prepare to help managers through the power shift?" 1996

12 Ball, J., "The Synthetic Teammate Project" 2007

13 Miner, B.J., "Success in management consulting and the concept of eliteness motivation" 1971

14 Kumar, V., "Strategic capabilities which lead to management consulting success in Aistralia" 2000

15 Kumar, V., "Strategic Capabilities which lead to management consulting success" 1998

16 Cohen, D.V., "Resistring the Right Stuff: Barriers to business ethics consultation" 1991

17 Sharif, A.M., "Professional services organizations and the role of consulting in the new economy" 2002

18 Shein, F., "Process consultation: Volum2: Lessons for managers and consultants" 1987

19 Hubbard, G., "Practical Australian Strategy" 1996

20 Karlson, D., "Marketing your consulting or professional services" 1988

21 Saleh, F.A., "Marketing of professional services: An analysis of the buyer selection systems" 1973

22 Geirland, J., "Maniker-leiter, M., Five lessons for internal OD consultants" 1996

23 Margerison, C.A., "Managerial Consulting Skills: A Practical Guide" 1988

24 Kubr, M., "Management Consulting" 1992

25 Moravec, M., "Learning from the intervention itself: From strategy to execution" 1996

26 "Kennedy Consulting Research & Advisory, The Global Consulting Marketplace"

27 Jansen, P., "Implementing organizational change: Six steps and a case study" 1996

28 임춘성, "ITR, 컨설팅 방법론 수요조사 보고서" 2009

29 Shenson, H.L., "How to selection and manage consultants" 1990

30 Kanter, R.M., "How to compete?" 1990

31 Schaffer, R.H., "High-impact consulting: How clients and consultants can work together to achieve extraordinary results" 2002

32 Schaffer, R.H., "High impact consulting" 1997

33 Block, P., "Flawless consulting: A guide to getting your expertise used" 1981

34 Jang, Y., "Factors influencing the success of management consulting projects" 1998

35 Mchlachin, R.D., "Factors for consulting engagement success" 1999

36 Leroy, H., "Evaluating external consultants" 2007

37 Jang, Y., "Empirical study of management consulting success in Korea" Empirical study of management consulting success in Korea 1997

38 Borrow, E.E., "Developing new consulting products" 1997

39 Nitithanmyong, P., "Deteminants for effective performance of external project management consultants in Malaysia" 2007

40 Javidan, M., "Core competence: What does it mean in practice?" 1998

41 Lafler, K.P., "Consulting: Critical success factors" 2007

42 Greiner, L., "Consulting to management" 1983

43 Shenson, H., "Consulting success" 1997

44 Turner, A.N., "Consulting is more than giving advance" 1982

45 Hamel, G., "Competing for the future" 1994

46 Simon, A., "Clients' views on strategic capabilities which lead to management consulting success" 2001

47 Putman, A.O., "Clients and Consultants: Meeting and Exceeding Expectations" 1985

48 Gilbert, J.T., "Choosing an innovation strategy: Theory and practice" 1994

49 Glückler, J., "Bridging Uncertainty in management consulting: The mechanisms of trust and networked reputation" 2003

50 Kolb, D.A., "An organization development approach to consulting" 1970

51 McKnight, S., "Adding Value to Learning and Teaching" 2010

52 중소기업청, "2006 중소기업 컨설팅 산업 백서" 2006