특급호텔 구성원의 성격유형(Big5)이 주관적 성과에 미치는 영향 = 자기효능감의 조절효과를 중심으로

다국어 초록 (Multilingual Abstract)

The provision of excellent service through effective human resource management is one of the main competitive factors of hotel companies currently leading the service industry. This study focuses on the control effect of self-efficacy in the relationship between personality type and subjective performance in these companied. Moreover, it focuses on the effect of hotel employee job attitudes on service orientation, and the effect of their personality types on the subjective performance of the company (i.e. job attitude, service commitment, customer orientation). As a result of this analysis, the personality type (Big5) of hotel employees correlates with a positive effect on job satisfaction and service commitment. In addition, these personality types (Big5), coupled with job attitude, have a meaningful positive effect on customer orientation. Finally, the study shows that self-efficacy controls effect the hotel employees` personality type, which in turn influences job attitude and customer orientation.