RISS 학술연구정보서비스

검색

인기 검색어

    다국어 입력

    http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.

    변환된 중국어를 복사하여 사용하시면 됩니다.

    예시)
    • 中文 을 입력하시려면 zhongwen을 입력하시고 space를누르시면됩니다.
    • 北京 을 입력하시려면 beijing을 입력하시고 space를 누르시면 됩니다.
    닫기
    KCI등재

    고객과의 가치공동창출 활동이 서비스 품질에 미치는 영향에 관한 연구

    한글로보기

    https://www.riss.kr/link?id=A99574808

    • 0

      상세조회
    • 0

      다운로드
    서지정보 열기
    • 내보내기
    • 내책장담기
    • 공유하기
    • 오류접수

    부가정보

    목차 (Table of Contents)

    • 요약
    • I. 서론
    • II. 문헌 연구 및 가설
    • III. 분석
    • 3.1 측정도구
    • 요약
    • I. 서론
    • II. 문헌 연구 및 가설
    • III. 분석
    • 3.1 측정도구
    • 3.2 표본
    • 3.3 탐색적 요인 분석
    • 3.4 측정모형 분석
    • 3.5 구조모형 분석
    • IV. 결론
    • 참고문헌
    • Abstract
    더보기

    참고문헌 (Reference)

    1 정태석, "협업 네트워크가 혁신 성과에 미치는 영향에 관한 연구 : 흡수역량의 매개효과를 중심으로" 한국서비스경영학회 12 (12): 159-186, 2011

    2 남기찬, "서비스지배논리하에서 가치공동창출 매커니즘과 기업성과간의 관계에 대한 연구" 한국경영정보학회 19 (19): 177-200, 2009

    3 남기찬, "서비스사이언스:이론적 고찰과 분석 프레임워크 개발" 한국경영정보학회 10 (10): 213-235, 2008

    4 임명성, "비즈니스 모델을 기반으로 서비스 시스템 모델개발에 관한 연구" 한국정보시스템학회 19 (19): 1-24, 2010

    5 Vargo, S. L., "Why 'service'?" 36 : 25-38, 2008

    6 Alkehurst, G., "What do we really kKnow about services?" 2 : 1-15, 2008

    7 Brodie, R. J., "Value postures and the service-dominant logic: Between-firm and within-firm business perspectives" 140-164, 2008

    8 Silvestro, R., "Towards a classification of service processes" 3 (3): 62-75, 1992

    9 Lusch, R. F., "Toward a conceptual foundation for service science: Contributions from service-dominant logic" 47 (47): 5-14, 2008

    10 Bitner, M. J., "The service imperative" 51 : 39-46, 2008

    1 정태석, "협업 네트워크가 혁신 성과에 미치는 영향에 관한 연구 : 흡수역량의 매개효과를 중심으로" 한국서비스경영학회 12 (12): 159-186, 2011

    2 남기찬, "서비스지배논리하에서 가치공동창출 매커니즘과 기업성과간의 관계에 대한 연구" 한국경영정보학회 19 (19): 177-200, 2009

    3 남기찬, "서비스사이언스:이론적 고찰과 분석 프레임워크 개발" 한국경영정보학회 10 (10): 213-235, 2008

    4 임명성, "비즈니스 모델을 기반으로 서비스 시스템 모델개발에 관한 연구" 한국정보시스템학회 19 (19): 1-24, 2010

    5 Vargo, S. L., "Why 'service'?" 36 : 25-38, 2008

    6 Alkehurst, G., "What do we really kKnow about services?" 2 : 1-15, 2008

    7 Brodie, R. J., "Value postures and the service-dominant logic: Between-firm and within-firm business perspectives" 140-164, 2008

    8 Silvestro, R., "Towards a classification of service processes" 3 (3): 62-75, 1992

    9 Lusch, R. F., "Toward a conceptual foundation for service science: Contributions from service-dominant logic" 47 (47): 5-14, 2008

    10 Bitner, M. J., "The service imperative" 51 : 39-46, 2008

    11 Chin,W.W., "The partial least squares approach to structural equation modeling, In Modern Methods for Business Research" Lawrence Erlbaum 295-336, 1998

    12 Prahalad, C. K., "The new frontier of experience innovation" 44 (44): 12-18, 2003

    13 Zhao, X., "The impact of internal integration and relationship commitment on external integration" 29 : 17-32, 2011

    14 Prahalad, C. K., "The co-creation connection" 27 : 2002

    15 Buckley, P. J., "The Future of the Multinational Enterprise" Macmillan 1976

    16 Anderson, J. C., "Structural equation modeling in practice: A review and recommended two-step approach" 103 (103): 411-423, 1988

    17 Spohrer, J., "Steps toward a science of service systems"

    18 Neuman, W. L., "Social Research Methods: Qualitative and Quantitative Approaches, 5th ed." Allyn Bacon 2003

    19 Ringle, C. M., "SmartPLS 2.0 (M3) Beta, Hamburg"

    20 Paulson, L. D., "Services science: A new field for today's economy"

    21 Vargo, S. L., "Service-domonant logic: Continuing the evolution" 36 : 1-10, 2008

    22 Vargo, S. L., "Service-dominant logic : What it is, what it is not, what it might be, In The Service-dominant Logic of Marketing : Dialog, Debate, and Directions" M. E. Sharpe 43-56, 2006

    23 Alter, S., "Service system fundamentals: Work system, value chain, and life cycle" 47 (47): 71-85, 2008

    24 Spohrer, J., "Service science" 6 : 313-324, 2008

    25 Parasuraman, A., "SERVQUAL: A multiple-iItem scale for measuring consumer perceptions of service quality" 64 (64): 38-40, 1988

    26 Heinonen, K., "Reconceptualizing customer perceived value: The value of time and place" 14 (14): 205-215, 2004

    27 Segars, A., "Re-examining perceived ease of use and usefulness: A confirmatory factor analysis" 17 (17): 517-525, 1993

    28 Nunnally, J. C., "Psychometric Theory, 2nd ed" McGraw-Hill 1978

    29 Zeithaml, V. A., "Problems and strategies in services marketing" 49 (49): 33-46, 1985

    30 Matthing, J., "New service development: learning from and with customers" 15 (15): 479-498, 2004

    31 Hair, Jr. J. F., "Multivariate Data Analysis, 7th ed" PrenticeHall 2010

    32 Cova, B., "Marketing Solutions in Accordance with the S-D Logic: Co-creating Value with Customer Network Actors" 37 : 270-277, 2008

    33 Payne, A. F., "Managing the co-creation of value" 36 : 83-96, 2008

    34 Masaaki Kotabe, "Managerial ties, knowledge acquisition, realized absorptive capacity and new product market performance of emerging multinational companies: A case of China" ELSEVIER SCIENCE INC 46 : 166-176, 201104

    35 Lee, H. S., "Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination" M E SHARPE INC 20 (20): 179-228, 2003

    36 Van Riel, A. C. R., "Introduction to the special issue on service innovation management" 15 (15): 493-495, 2005

    37 Dinev, T., "Internet privacy concerns and their antecedents- measurement validity and a regression model" 23 (23): 413-422, 2004

    38 Howells, J., "Innovation, consumption and services: Encapsulation and the combinatorial role of services" 24 (24): 19-36, 2004

    39 Howells, J., "Innovation, consumption and knowledge: Services and encapsulation" University of Manchester 2003

    40 Pavlou, P. A., "From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development" 17 (17): 198-227, 2006

    41 Treiblmaier, H., "Exploratory factor analysis: How robust methods support the detection of hidden multivariate data structures in IS research" 47 : 197-207, 2010

    42 Vargo, S. L., "Evolving to a new dominant logic for marketing" 68 : 1-17, 2004

    43 Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error" 18 (18): 39-50, 1981

    44 Russell, D., "Developing a measure of loneliness" 42 (42): 290-294, 1978

    45 Carbonell, P., "Customer involvement in new service development: An examination of antecedents and outcomes" 26 : 536-550, 2009

    46 Campbell, D. T., "Convergent and discriminant validation by the multitrait-multimethod matrix" 56 (56): 81-105, 1959

    47 Tsai, K-H., "Collaborative networks and product innovation performance: Toward a contingency perspective" 38 : 765-778, 2009

    48 Ramasway, V., "Co-creating experiences of value with customers" 4 (4): 2006

    49 Magnusson, P. R., "Benefits of involving users in service innovation" 6 (6): 228-238, 2003

    50 Bagozzi, R. P., "Assessing construct validity in organizational research" 36 : 421-458, 1991

    51 Meyers, L. S., "Applied Multivariate Research: Design and Interpretation" SAGE Publications 2006

    52 Cohen, J., "Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences, 3rd ed" Mahwah 2003

    53 Michel, S., "An expanded and strategic view of discontinuous innovations: Deploying a service-dominant logic" 36 (36): 54-66, 2008

    54 Malhotra, M. K., "An assessment of survey research in POM: From constructs to theory" 16 : 407-425, 1998

    55 Bagozzi, R. P., "Advanced Methods of Marketing Research" Blackwell 1994

    56 Buckley, P. J, "A theory of international operations, In The Internationalization of the Firm" International Thomson Business Press 1999

    57 Gefen, D., "A practical guide to factorial validity using PLS-graph: Tutorial and annotated example" 16 : 91-109, 2005

    58 Chin, W. W., "A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/ adoption study" 14 (14): 189-217, 2003

    더보기

    분석정보

    View

    상세정보조회

    0

    Usage

    원문다운로드

    0

    대출신청

    0

    복사신청

    0

    EDDS신청

    0

    동일 주제 내 활용도 TOP

    더보기

    주제

    연도별 연구동향

    연도별 활용동향

    연관논문

    연구자 네트워크맵

    공동연구자 (7)

    유사연구자 (20) 활용도상위20명

    인용정보 인용지수 설명보기

    학술지 이력

    학술지 이력
    연월일 이력구분 이력상세 등재구분
    2026 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
    2017-01-01 등재 등재학술지 선정 (계속평가) KCI등재
    2016-01-01 등재 등재후보학술지 유지 (계속평가) KCI등재후보
    2015-01-01 등재 등재후보학술지 유지 (계속평가) KCI등재후보
    2013-01-01 등재 등재후보 1차 PASS (등재후보1차) KCI등재후보
    2011-01-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
    더보기

    학술지 인용정보

    학술지 인용정보
    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 0.63 0.63 0.62
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    0.58 0.56 0.784 0.06
    더보기

    이 자료와 함께 이용한 RISS 자료

    나만을 위한 추천자료

    해외이동버튼