- 요약
- I. 서론
- II. 문헌 연구 및 가설
- III. 분석
- 3.1 측정도구

http://chineseinput.net/에서 pinyin(병음)방식으로 중국어를 변환할 수 있습니다.
변환된 중국어를 복사하여 사용하시면 됩니다.
목차 (Table of Contents)
참고문헌 (Reference)
1 정태석, "협업 네트워크가 혁신 성과에 미치는 영향에 관한 연구 : 흡수역량의 매개효과를 중심으로" 한국서비스경영학회 12 (12): 159-186, 2011
2 남기찬, "서비스지배논리하에서 가치공동창출 매커니즘과 기업성과간의 관계에 대한 연구" 한국경영정보학회 19 (19): 177-200, 2009
3 남기찬, "서비스사이언스:이론적 고찰과 분석 프레임워크 개발" 한국경영정보학회 10 (10): 213-235, 2008
4 임명성, "비즈니스 모델을 기반으로 서비스 시스템 모델개발에 관한 연구" 한국정보시스템학회 19 (19): 1-24, 2010
5 Vargo, S. L., "Why 'service'?" 36 : 25-38, 2008
6 Alkehurst, G., "What do we really kKnow about services?" 2 : 1-15, 2008
7 Brodie, R. J., "Value postures and the service-dominant logic: Between-firm and within-firm business perspectives" 140-164, 2008
8 Silvestro, R., "Towards a classification of service processes" 3 (3): 62-75, 1992
9 Lusch, R. F., "Toward a conceptual foundation for service science: Contributions from service-dominant logic" 47 (47): 5-14, 2008
10 Bitner, M. J., "The service imperative" 51 : 39-46, 2008
1 정태석, "협업 네트워크가 혁신 성과에 미치는 영향에 관한 연구 : 흡수역량의 매개효과를 중심으로" 한국서비스경영학회 12 (12): 159-186, 2011
2 남기찬, "서비스지배논리하에서 가치공동창출 매커니즘과 기업성과간의 관계에 대한 연구" 한국경영정보학회 19 (19): 177-200, 2009
3 남기찬, "서비스사이언스:이론적 고찰과 분석 프레임워크 개발" 한국경영정보학회 10 (10): 213-235, 2008
4 임명성, "비즈니스 모델을 기반으로 서비스 시스템 모델개발에 관한 연구" 한국정보시스템학회 19 (19): 1-24, 2010
5 Vargo, S. L., "Why 'service'?" 36 : 25-38, 2008
6 Alkehurst, G., "What do we really kKnow about services?" 2 : 1-15, 2008
7 Brodie, R. J., "Value postures and the service-dominant logic: Between-firm and within-firm business perspectives" 140-164, 2008
8 Silvestro, R., "Towards a classification of service processes" 3 (3): 62-75, 1992
9 Lusch, R. F., "Toward a conceptual foundation for service science: Contributions from service-dominant logic" 47 (47): 5-14, 2008
10 Bitner, M. J., "The service imperative" 51 : 39-46, 2008
11 Chin,W.W., "The partial least squares approach to structural equation modeling, In Modern Methods for Business Research" Lawrence Erlbaum 295-336, 1998
12 Prahalad, C. K., "The new frontier of experience innovation" 44 (44): 12-18, 2003
13 Zhao, X., "The impact of internal integration and relationship commitment on external integration" 29 : 17-32, 2011
14 Prahalad, C. K., "The co-creation connection" 27 : 2002
15 Buckley, P. J., "The Future of the Multinational Enterprise" Macmillan 1976
16 Anderson, J. C., "Structural equation modeling in practice: A review and recommended two-step approach" 103 (103): 411-423, 1988
17 Spohrer, J., "Steps toward a science of service systems"
18 Neuman, W. L., "Social Research Methods: Qualitative and Quantitative Approaches, 5th ed." Allyn Bacon 2003
19 Ringle, C. M., "SmartPLS 2.0 (M3) Beta, Hamburg"
20 Paulson, L. D., "Services science: A new field for today's economy"
21 Vargo, S. L., "Service-domonant logic: Continuing the evolution" 36 : 1-10, 2008
22 Vargo, S. L., "Service-dominant logic : What it is, what it is not, what it might be, In The Service-dominant Logic of Marketing : Dialog, Debate, and Directions" M. E. Sharpe 43-56, 2006
23 Alter, S., "Service system fundamentals: Work system, value chain, and life cycle" 47 (47): 71-85, 2008
24 Spohrer, J., "Service science" 6 : 313-324, 2008
25 Parasuraman, A., "SERVQUAL: A multiple-iItem scale for measuring consumer perceptions of service quality" 64 (64): 38-40, 1988
26 Heinonen, K., "Reconceptualizing customer perceived value: The value of time and place" 14 (14): 205-215, 2004
27 Segars, A., "Re-examining perceived ease of use and usefulness: A confirmatory factor analysis" 17 (17): 517-525, 1993
28 Nunnally, J. C., "Psychometric Theory, 2nd ed" McGraw-Hill 1978
29 Zeithaml, V. A., "Problems and strategies in services marketing" 49 (49): 33-46, 1985
30 Matthing, J., "New service development: learning from and with customers" 15 (15): 479-498, 2004
31 Hair, Jr. J. F., "Multivariate Data Analysis, 7th ed" PrenticeHall 2010
32 Cova, B., "Marketing Solutions in Accordance with the S-D Logic: Co-creating Value with Customer Network Actors" 37 : 270-277, 2008
33 Payne, A. F., "Managing the co-creation of value" 36 : 83-96, 2008
34 Masaaki Kotabe, "Managerial ties, knowledge acquisition, realized absorptive capacity and new product market performance of emerging multinational companies: A case of China" ELSEVIER SCIENCE INC 46 : 166-176, 201104
35 Lee, H. S., "Knowledge management enablers, processes, and organizational performance: An integrative view and empirical examination" M E SHARPE INC 20 (20): 179-228, 2003
36 Van Riel, A. C. R., "Introduction to the special issue on service innovation management" 15 (15): 493-495, 2005
37 Dinev, T., "Internet privacy concerns and their antecedents- measurement validity and a regression model" 23 (23): 413-422, 2004
38 Howells, J., "Innovation, consumption and services: Encapsulation and the combinatorial role of services" 24 (24): 19-36, 2004
39 Howells, J., "Innovation, consumption and knowledge: Services and encapsulation" University of Manchester 2003
40 Pavlou, P. A., "From IT leveraging competence to competitive advantage in turbulent environments: The case of new product development" 17 (17): 198-227, 2006
41 Treiblmaier, H., "Exploratory factor analysis: How robust methods support the detection of hidden multivariate data structures in IS research" 47 : 197-207, 2010
42 Vargo, S. L., "Evolving to a new dominant logic for marketing" 68 : 1-17, 2004
43 Fornell, C., "Evaluating structural equation models with unobservable variables and measurement error" 18 (18): 39-50, 1981
44 Russell, D., "Developing a measure of loneliness" 42 (42): 290-294, 1978
45 Carbonell, P., "Customer involvement in new service development: An examination of antecedents and outcomes" 26 : 536-550, 2009
46 Campbell, D. T., "Convergent and discriminant validation by the multitrait-multimethod matrix" 56 (56): 81-105, 1959
47 Tsai, K-H., "Collaborative networks and product innovation performance: Toward a contingency perspective" 38 : 765-778, 2009
48 Ramasway, V., "Co-creating experiences of value with customers" 4 (4): 2006
49 Magnusson, P. R., "Benefits of involving users in service innovation" 6 (6): 228-238, 2003
50 Bagozzi, R. P., "Assessing construct validity in organizational research" 36 : 421-458, 1991
51 Meyers, L. S., "Applied Multivariate Research: Design and Interpretation" SAGE Publications 2006
52 Cohen, J., "Applied Multiple Regression/Correlation Analysis for the Behavioral Sciences, 3rd ed" Mahwah 2003
53 Michel, S., "An expanded and strategic view of discontinuous innovations: Deploying a service-dominant logic" 36 (36): 54-66, 2008
54 Malhotra, M. K., "An assessment of survey research in POM: From constructs to theory" 16 : 407-425, 1998
55 Bagozzi, R. P., "Advanced Methods of Marketing Research" Blackwell 1994
56 Buckley, P. J, "A theory of international operations, In The Internationalization of the Firm" International Thomson Business Press 1999
57 Gefen, D., "A practical guide to factorial validity using PLS-graph: Tutorial and annotated example" 16 : 91-109, 2005
58 Chin, W. W., "A partial least squares latent variable modeling approach for measuring interaction effects: Results from a Monte Carlo simulation study and an electronic-mail emotion/ adoption study" 14 (14): 189-217, 2003
대기업과 중소기업의 상생협력을 통한 SCM 혁신사례 연구: S사와의 협업을 통한 I사의 혁신사례
창업보육매니저 특성이 입주기업의 경영성과에 미치는 영향 관한 연구
A Study on the Service Quality and Customer’s Satisfaction in the Public Sector’s
학술지 이력
| 연월일 | 이력구분 | 이력상세 | 등재구분 |
|---|---|---|---|
| 2026 | 평가 | 재인증평가 신청대상 (재인증) | |
| 2020-01-01 | 등재 | 등재학술지 유지 (재인증) | ![]() |
| 2017-01-01 | 등재 | 등재학술지 선정 (계속평가) | ![]() |
| 2016-01-01 | 등재 | 등재후보학술지 유지 (계속평가) | ![]() |
| 2015-01-01 | 등재 | 등재후보학술지 유지 (계속평가) | ![]() |
| 2013-01-01 | 등재 | 등재후보 1차 PASS (등재후보1차) | ![]() |
| 2011-01-01 | 등재 | 등재후보학술지 선정 (신규평가) | ![]() |
학술지 인용정보
| 기준연도 | WOS-KCI 통합IF(2년) | KCIF(2년) | KCIF(3년) |
|---|---|---|---|
| 2016 | 0.63 | 0.63 | 0.62 |
| KCIF(4년) | KCIF(5년) | 중심성지수(3년) | 즉시성지수 |
| 0.58 | 0.56 | 0.784 | 0.06 |