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    ASP 서비스 품질 측정에 관한 탐색적 연구: 소기업을 중심으로

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    https://www.riss.kr/link?id=A75215372

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    목차 (Table of Contents)

    • 요약
    • I. 서론
    • II. 연구모형과 가설 설정
    • 2.1 연구모형
    • 2.2 연구가설
    • 요약
    • I. 서론
    • II. 연구모형과 가설 설정
    • 2.1 연구모형
    • 2.2 연구가설
    • III. 연구방법
    • 3.1 설문지 구성 및 자료 수집
    • 3.2 표본 구성
    • IV. 분석결과
    • 4.1 신뢰도 및 타당성 검증
    • 4.2 모형 적합도 및 가설 검증
    • 4.3 분석결과에 대한 토의
    • V. 결론
    • 5.1 시사점
    • 5.2 한계점 및 향후 연구방향
    • 참고문헌
    • Abstract
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    참고문헌 (Reference)

    1 "사업체기초통계조사" 통계청 2002

    2 "What Makes Users Happy?" 29 (29): 594-598, 1986

    3 "User Acceptance of Computer Technology A Comparison of Two Theoretical Models" 361-391, 1989

    4 "Understanding the Service Component of Application Service Provision An Empirical Analysis of Satisfaction with ASP Services" 27 (27): 91-123, 2003

    5 "The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study" 7 : 27-42, 1996

    6 "The Future of Application Service Providers" 16-23, 2001

    7 "The Effects of Physical Surroundings and Employee Responses Journal of Marketing" 69-82, 1990

    8 "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions" 12 (12): 89-116, 1996

    9 "The DeLone and McLean Model of Information Systems Success:A Ten-Year Update" 19 (19): 9-30, 2003

    10 "The Antecedents and Consequences of Customer Satisfaction for Firms" 125-143, 1993

    1 "사업체기초통계조사" 통계청 2002

    2 "What Makes Users Happy?" 29 (29): 594-598, 1986

    3 "User Acceptance of Computer Technology A Comparison of Two Theoretical Models" 361-391, 1989

    4 "Understanding the Service Component of Application Service Provision An Empirical Analysis of Satisfaction with ASP Services" 27 (27): 91-123, 2003

    5 "The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study" 7 : 27-42, 1996

    6 "The Future of Application Service Providers" 16-23, 2001

    7 "The Effects of Physical Surroundings and Employee Responses Journal of Marketing" 69-82, 1990

    8 "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions" 12 (12): 89-116, 1996

    9 "The DeLone and McLean Model of Information Systems Success:A Ten-Year Update" 19 (19): 9-30, 2003

    10 "The Antecedents and Consequences of Customer Satisfaction for Firms" 125-143, 1993

    11 "The ASP-Qual Model:Measuring ASP Service Quality in Greece" 14 (14): 103-114, 2004

    12 "Testing the SERVQUAL Scale in the Business-to- Business Sector The Case of Ocean Freight Shipping Service" 13 (13): 132-150, 1999

    13 "Some Cautions on the Measurement of User Information Satisfaction" 20 : 419-438, 1989

    14 "Software for Rent:Region is Ripe for a New Kind of Online Market" 22 (22): 6-, 2000

    15 "Services Marketing" McGraw Hill 1996

    16 "Service Quality:A Measure of Information Systems Effectiveness" 19 (19): 173-187, 1995

    17 "Service Providers and Outsourcing" 11 (11): 103-, 2000

    18 "Return on quality Journal of Marketing(ROQ) Making service quality financially accountable" 59 (59): 58-70, 1995

    19 "Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach" 28 (28): 309-334, 1997

    20 "Pragmatic Perspectives on the Measurement of Information Systems Service Quality" 21 (21): 223-240, 1997

    21 "Portfolios of Control in Outsourced Software Development Projects" 14 (14): 291-316, 2003

    22 "Performance Measure of Information Systems(IS) in Evolving Computing Environments: an Empirical Investigation" 40 : 243-256, 2003

    23 "Perceived Service Quality and User Satisfaction with the Information Services Function" 25 (25): 737-66, 1994

    24 "Multivariate Data Analysis" Prentice-Hall International Inc 1998

    25 "Multiple Conceptualizations of Small Business Web Use and Benefit" 34 (34): 467-512, 2003

    26 "Measuring the Performance of IT Services:An Assessment of SERVQUAL" 3 (3): 151-164, 2002

    27 "Measuring is User Satisfaction: Review and Implications" 12 : 81-103, 2003

    28 "Measuring e-Commerce Success:Applying the DeLone & McLean Information Systems Success Model" 9 (9): 31-47, 2004

    29 "Measuring Information Systems Service Quality:Lessons From Two Longitudinal Case Studies" 61-79, March1998

    30 "Measuring Information System Service Quality:Lessons from two Longitudinal Case Studies" 22 (22): 61-79, 1998

    31 "Measuring Information System Service Quality: SERVQUAL from the other side" 26 (26): 145-166, 2002

    32 "Measuring Information System Service Quality: Concerns for an Complete Canvas" 21 (21): 209-221, 1997

    33 "Logistics Research Methods:Employing Structural Equation Modeling to Test for Construct Validity" 20 (20): 33-57, 1999

    34 "Journal of marketing" 6-21, 1992

    35 "Journal of Retailing" 1993193-215

    36 "Journal of Marketing" 53-66,

    37 "Journal of Marketing" 55-68, 1992

    38 "Global Measures of Information Service Quality: A Cross- National Study" 26 (26): 569-588, 1995

    39 "Factors Impacting the Adoption of the Internet among SMEs" 23 : 311-322, 2004

    40 "Exploring ASP as Sourcing Strategy Propositions for Practice" 11 : 153-177, 2002

    41 "Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research" 39-50, 1981

    42 "Evaluating Application Service Providers" 10 (10): 343-354, 2003

    43 "Enhancing the Quality-of-Service for Application Service Providers" 3-8, 2003

    44 "Effect of Service Supplier Performance on Satisfaction and Loyalty of Store Managers in the Fast Food Industry" 17 (17): 429-447, 1999

    45 "Effect of Parnership Quality on IS Outsourcing Success:Conceptual Framework and Empirical Testing" 15 (15): 29-61, 1999

    46 "Diffusion of Innovations,4th edition" The Free Press 2003

    47 "Development of a Tool for Measuring and Analyzing Computer User Satisfaction" 29 (29): 530-545, 1983

    48 "Determinants of Success for Computer Usage in Small Business" 12 (12): 51-61, 1988

    49 "Determinants of ASP Choice : An Integrated Perspective" 12 : 210-224, 2003

    50 "Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services" 16 (16): 129-145, 1997

    51 "Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument Replication within an ERP Domain" 34 : 595-621, 2003

    52 "Comparative Evaluation and the Relationship Between Quality" 30 (30): 240-249, 2002

    53 "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis" 50-69, 2002

    54 "Assessing the Effects of Quality and Customer Satisfaction on Behavioral Intention in Service Environments" 76 (76): 193-218, 2000

    55 "Application Service Providers" 17 (17): 14-19, 2000

    56 "Analysis of Information Technology Success in Small Firm in New Zealand" 18 (18): 103-119, 1998

    57 "An Overview and Update of Senior Management Perspectives" 33 : 11-28, 2002

    58 "An Integrated Model for the Effects of Perceived Product and Perceived Price Fairness on Consumer Satisfaction and Loyalty" 14 : 125-140, 2001

    59 "An Examination of the IT Satisfaction of Small Business Users" 35 : 127-137, 1999

    60 "An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions" 70 (70): 163-178, 1994

    61 "ASP 기반 정보시스템 성공모형 도출:소기업 적용을 중심으로" 14 (14): 43-58, 2004

    62 "A conceptual model of service quality and its implications for future research Journal of Marketing" 41-50,

    63 "A Survey of Customer Satisfaction Barometers:Some Results from the Transportation-Communications Sector" 152 (152): 334-353, 2004

    64 "A Respecification and Extension of the DeLone and McLean Model of IS Success" 8 (8): 240-253, 1997

    65 "A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality Journal of Retailing" 12-40, 1988

    66 "A Model and Instrument for Measuring Small Business User Satisfaction with Information Technology" 31 : 151-163, 1996

    67 "A Longitudinal Analysis of Satisfaction and Profitability" 47 : 161-171, 2001

    68 "A Dynamic Model of the Duration of the Customer's Relationship With a Continuous Service Provider:The Role of Satisfaction" 17 (17): 45-65, 1998

    69 ""Structural Equation Modeling in Practice:A Review and Recommended Two-Step Approach" 103 (103): 411-423, 1988

    70 ""Information Systems Success:The Quest for the Dependent Variable" 3 (3): 60-95, 1992

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    학술지 이력

    학술지 이력
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    2026 평가 재인증평가 신청대상 (재인증)
    2020-01-01 등재 등재학술지 유지 (재인증) KCI등재
    2017-01-01 등재 등재학술지 유지 (계속평가) KCI등재
    2013-01-01 등재 등재 1차 FAIL (등재유지) KCI등재
    2010-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2008-01-01 등재 등재학술지 유지 (등재유지) KCI등재
    2005-01-01 등재 등재학술지 선정 (등재후보2차) KCI등재
    2004-01-01 등재 등재후보 1차 PASS (등재후보1차) KCI등재후보
    2003-01-01 등재 등재후보학술지 선정 (신규평가) KCI등재후보
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    기준연도 WOS-KCI 통합IF(2년) KCIF(2년) KCIF(3년)
    2016 1.25 1.25 1.21
    KCIF(4년) KCIF(5년) 중심성지수(3년) 즉시성지수
    1.13 0.99 1.346 0.4
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