- 요약
- I. 서론
- II. 연구모형과 가설 설정
- 2.1 연구모형
- 2.2 연구가설

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https://www.riss.kr/link?id=A75215372
2006
Korean
아웃소싱 ; 서비스품질 ; 소기업 정보화 ; ASP ; Outsourcing ; Service Quality ; SERVQUAL ; Computerization for Small Firm
325
KCI등재
학술저널
175-200(26쪽)
6
0
상세조회0
다운로드목차 (Table of Contents)
참고문헌 (Reference)
1 "사업체기초통계조사" 통계청 2002
2 "What Makes Users Happy?" 29 (29): 594-598, 1986
3 "User Acceptance of Computer Technology A Comparison of Two Theoretical Models" 361-391, 1989
4 "Understanding the Service Component of Application Service Provision An Empirical Analysis of Satisfaction with ASP Services" 27 (27): 91-123, 2003
5 "The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study" 7 : 27-42, 1996
6 "The Future of Application Service Providers" 16-23, 2001
7 "The Effects of Physical Surroundings and Employee Responses Journal of Marketing" 69-82, 1990
8 "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions" 12 (12): 89-116, 1996
9 "The DeLone and McLean Model of Information Systems Success:A Ten-Year Update" 19 (19): 9-30, 2003
10 "The Antecedents and Consequences of Customer Satisfaction for Firms" 125-143, 1993
1 "사업체기초통계조사" 통계청 2002
2 "What Makes Users Happy?" 29 (29): 594-598, 1986
3 "User Acceptance of Computer Technology A Comparison of Two Theoretical Models" 361-391, 1989
4 "Understanding the Service Component of Application Service Provision An Empirical Analysis of Satisfaction with ASP Services" 27 (27): 91-123, 2003
5 "The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: An Empirical Study" 7 : 27-42, 1996
6 "The Future of Application Service Providers" 16-23, 2001
7 "The Effects of Physical Surroundings and Employee Responses Journal of Marketing" 69-82, 1990
8 "The Effect of Service Quality and Partnership on the Outsourcing of Information Systems Functions" 12 (12): 89-116, 1996
9 "The DeLone and McLean Model of Information Systems Success:A Ten-Year Update" 19 (19): 9-30, 2003
10 "The Antecedents and Consequences of Customer Satisfaction for Firms" 125-143, 1993
11 "The ASP-Qual Model:Measuring ASP Service Quality in Greece" 14 (14): 103-114, 2004
12 "Testing the SERVQUAL Scale in the Business-to- Business Sector The Case of Ocean Freight Shipping Service" 13 (13): 132-150, 1999
13 "Some Cautions on the Measurement of User Information Satisfaction" 20 : 419-438, 1989
14 "Software for Rent:Region is Ripe for a New Kind of Online Market" 22 (22): 6-, 2000
15 "Services Marketing" McGraw Hill 1996
16 "Service Quality:A Measure of Information Systems Effectiveness" 19 (19): 173-187, 1995
17 "Service Providers and Outsourcing" 11 (11): 103-, 2000
18 "Return on quality Journal of Marketing(ROQ) Making service quality financially accountable" 59 (59): 58-70, 1995
19 "Reexamining a Model for Evaluating Information Center Success Using a Structural Equation Modeling Approach" 28 (28): 309-334, 1997
20 "Pragmatic Perspectives on the Measurement of Information Systems Service Quality" 21 (21): 223-240, 1997
21 "Portfolios of Control in Outsourced Software Development Projects" 14 (14): 291-316, 2003
22 "Performance Measure of Information Systems(IS) in Evolving Computing Environments: an Empirical Investigation" 40 : 243-256, 2003
23 "Perceived Service Quality and User Satisfaction with the Information Services Function" 25 (25): 737-66, 1994
24 "Multivariate Data Analysis" Prentice-Hall International Inc 1998
25 "Multiple Conceptualizations of Small Business Web Use and Benefit" 34 (34): 467-512, 2003
26 "Measuring the Performance of IT Services:An Assessment of SERVQUAL" 3 (3): 151-164, 2002
27 "Measuring is User Satisfaction: Review and Implications" 12 : 81-103, 2003
28 "Measuring e-Commerce Success:Applying the DeLone & McLean Information Systems Success Model" 9 (9): 31-47, 2004
29 "Measuring Information Systems Service Quality:Lessons From Two Longitudinal Case Studies" 61-79, March1998
30 "Measuring Information System Service Quality:Lessons from two Longitudinal Case Studies" 22 (22): 61-79, 1998
31 "Measuring Information System Service Quality: SERVQUAL from the other side" 26 (26): 145-166, 2002
32 "Measuring Information System Service Quality: Concerns for an Complete Canvas" 21 (21): 209-221, 1997
33 "Logistics Research Methods:Employing Structural Equation Modeling to Test for Construct Validity" 20 (20): 33-57, 1999
34 "Journal of marketing" 6-21, 1992
35 "Journal of Retailing" 1993193-215
36 "Journal of Marketing" 53-66,
37 "Journal of Marketing" 55-68, 1992
38 "Global Measures of Information Service Quality: A Cross- National Study" 26 (26): 569-588, 1995
39 "Factors Impacting the Adoption of the Internet among SMEs" 23 : 311-322, 2004
40 "Exploring ASP as Sourcing Strategy Propositions for Practice" 11 : 153-177, 2002
41 "Evaluating structural equation models with unobservable variables and measurement error Journal of Marketing Research" 39-50, 1981
42 "Evaluating Application Service Providers" 10 (10): 343-354, 2003
43 "Enhancing the Quality-of-Service for Application Service Providers" 3-8, 2003
44 "Effect of Service Supplier Performance on Satisfaction and Loyalty of Store Managers in the Fast Food Industry" 17 (17): 429-447, 1999
45 "Effect of Parnership Quality on IS Outsourcing Success:Conceptual Framework and Empirical Testing" 15 (15): 29-61, 1999
46 "Diffusion of Innovations,4th edition" The Free Press 2003
47 "Development of a Tool for Measuring and Analyzing Computer User Satisfaction" 29 (29): 530-545, 1983
48 "Determinants of Success for Computer Usage in Small Business" 12 (12): 51-61, 1988
49 "Determinants of ASP Choice : An Integrated Perspective" 12 : 210-224, 2003
50 "Customer Satisfaction, Productivity, and Profitability: Differences Between Goods and Services" 16 (16): 129-145, 1997
51 "Confirmatory Factor Analysis of the End-User Computing Satisfaction Instrument Replication within an ERP Domain" 34 : 595-621, 2003
52 "Comparative Evaluation and the Relationship Between Quality" 30 (30): 240-249, 2002
53 "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis" 50-69, 2002
54 "Assessing the Effects of Quality and Customer Satisfaction on Behavioral Intention in Service Environments" 76 (76): 193-218, 2000
55 "Application Service Providers" 17 (17): 14-19, 2000
56 "Analysis of Information Technology Success in Small Firm in New Zealand" 18 (18): 103-119, 1998
57 "An Overview and Update of Senior Management Perspectives" 33 : 11-28, 2002
58 "An Integrated Model for the Effects of Perceived Product and Perceived Price Fairness on Consumer Satisfaction and Loyalty" 14 : 125-140, 2001
59 "An Examination of the IT Satisfaction of Small Business Users" 35 : 127-137, 1999
60 "An Assessment of the Relationship Between Service Quality and Customer Satisfaction in the Formation of Consumers' Purchase Intentions" 70 (70): 163-178, 1994
61 "ASP 기반 정보시스템 성공모형 도출:소기업 적용을 중심으로" 14 (14): 43-58, 2004
62 "A conceptual model of service quality and its implications for future research Journal of Marketing" 41-50,
63 "A Survey of Customer Satisfaction Barometers:Some Results from the Transportation-Communications Sector" 152 (152): 334-353, 2004
64 "A Respecification and Extension of the DeLone and McLean Model of IS Success" 8 (8): 240-253, 1997
65 "A Multiple-Item Scale for Measuring Consumer Perceptions of Service Quality Journal of Retailing" 12-40, 1988
66 "A Model and Instrument for Measuring Small Business User Satisfaction with Information Technology" 31 : 151-163, 1996
67 "A Longitudinal Analysis of Satisfaction and Profitability" 47 : 161-171, 2001
68 "A Dynamic Model of the Duration of the Customer's Relationship With a Continuous Service Provider:The Role of Satisfaction" 17 (17): 45-65, 1998
69 ""Structural Equation Modeling in Practice:A Review and Recommended Two-Step Approach" 103 (103): 411-423, 1988
70 ""Information Systems Success:The Quest for the Dependent Variable" 3 (3): 60-95, 1992
정보시스템 도입에 따른 변화관리 사례 연구: 대법원 변화관리 프로젝트를 중심으로
국내 의료기관 정보시스템 아웃소싱의 촉진 및 저해 요인에 관한 실증 연구
e-비즈니스의 주요 성공요인와 성과와의 관련성에 관한 실증연구
온라인 구매 시 분할 결제가 가능한 가분형 카드 결제 방법과 시스템
학술지 이력
| 연월일 | 이력구분 | 이력상세 | 등재구분 |
|---|---|---|---|
| 2026 | 평가 | 재인증평가 신청대상 (재인증) | |
| 2020-01-01 | 등재 | 등재학술지 유지 (재인증) | ![]() |
| 2017-01-01 | 등재 | 등재학술지 유지 (계속평가) | ![]() |
| 2013-01-01 | 등재 | 등재 1차 FAIL (등재유지) | ![]() |
| 2010-01-01 | 등재 | 등재학술지 유지 (등재유지) | ![]() |
| 2008-01-01 | 등재 | 등재학술지 유지 (등재유지) | ![]() |
| 2005-01-01 | 등재 | 등재학술지 선정 (등재후보2차) | ![]() |
| 2004-01-01 | 등재 | 등재후보 1차 PASS (등재후보1차) | ![]() |
| 2003-01-01 | 등재 | 등재후보학술지 선정 (신규평가) | ![]() |
학술지 인용정보
| 기준연도 | WOS-KCI 통합IF(2년) | KCIF(2년) | KCIF(3년) |
|---|---|---|---|
| 2016 | 1.25 | 1.25 | 1.21 |
| KCIF(4년) | KCIF(5년) | 중심성지수(3년) | 즉시성지수 |
| 1.13 | 0.99 | 1.346 | 0.4 |