호텔종업원의 직무특성 지각과 결과에 대한 한미 간 비교연구: Hackman과 Oldham의 직무특성모형을 기반으로 = A Comparative Study on Perceived Job Characteristics and its Outcome of Hotel Employees in Korea and America: Based on Job Characteristics Model of Hackman and Oldham

다국어 초록 (Multilingual Abstract)

This study aims to analyze the effect of perceived job characteristics on job stress and job satisfaction based on job characteristics model of Hackman and Oldham. For this objective, the survey was administrated to the hotel employees in Seoul, Korea and Hawaii, America.The results of the study are as following: 1) hotel employees in America have perceived the five job characteristics more positively than in Korea, 2) the job characteristics dimensions which have affected job stress are task identity, task significance, and autonomy in case of hotel employees in America, while that is task identity in Korea, 3) the job characteristic dimensions which have influenced on the degree of job satisfaction are skill variety and autonomy in case of hotel employees in America ; however, skill variety and feedback in Korea, 4) perceived social support has played a role as a partial moderator between task significance and job stress, while organizational identification has played the same role between another job characteristic dimensions and job satisfaction.This study has implicated that it is necessary job redesign carried out to motivate hotel employees in Korea.

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