조직내 신뢰가 반응성에 미치는 영향: 협력, 민주성 및 조직몰입의 매개를 통하여 = Influences of Interpersonal Trust in Organizations on Responsiveness to Residents by Public Officials: Through the Intervening Variables

다국어 초록 (Multilingual Abstract)

This article attempts to test empirically whether interpersonal trust in organizations influences on public officials' responsiveness to residents through intervening variables(collaboration, democracy and organizational commitment). The results are followings. Firstly, trust doesn't influence on responsiveness directly, but influences on collaboration and democracy directly. Secondly, collaboration doesn't influence on responsiveness directly, but influences on democracy and organizational commitment directly. Thirdly, democracy and organizational commitment influence on responsiveness directly. Finally, although trust doesn't influence on responsiveness directly, it influences on responsiveness through the intervening variables, collaboration, democracy, and organizational commitment indirectly.

국문 초록 (Abstract)

본 연구는 구성원들간에 형성된 신뢰 문화를 조직내 신뢰로 개념화하고 이 조직내 신뢰가 어떤 매개 경로를 통하여 주민에 대한 공무원들의 반응성에 영향을 미치는가를 검증하였다. 매개변수로 고려된 것은 구성원들간의 협력, 조직민주성, 조직몰입 등 세 가지이다. 299명의 공무원을 통하여 모형을 검증하였으며 그 결과는 몇 가지로 나타났다. 첫째, 조직내 신뢰가 반응성에는 직접적인 영향을 미치지 않았으나 협력과 민주성 각각에 대해서는 직접적인 영향을 미쳤다. 둘째, 협력은 반응성에 직접적인 영향을 미치지 않았으나 민주성과 조직몰입에 대해서는 직접적인 영향을 미쳤다. 셋째, 민주성과 조직몰입은 각각 반응성에 직접적인 영향을 미쳤다. 결국 본 연구의 조사 결과는 조직내 신뢰가 반응성에 직접 영향을 미치지 않았지만 협력, 민주성 및 조직몰입 각각의 매개에 의한 다양한 경로를 통하여 반응성에 영향을 미친다는 것을 알 수 있었다.

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