조직시민행동의 부정적 효과에 대한 연구 - 소진의 매개역할을 중심으로

다국어 초록 (Multilingual Abstract)

  Organizational Citizenship Behavior(OCB), as is generally known, depicts a very desirable phenomenon. In a word, OCB represents spontaneous and non-prescribed behaviors that facilitate organization functioning. Helping coworkers, speaking highly of the organization, or suggesting improvements are good examples. Based on this basic assumption, up to now researchers have always been focusing on the positive aspects of OCB. And according to prior researches, it is obvious that OCB has many positive effects on the organizational effectiveness. Although OCB has been being treated as if it were a totally good phenomenon, but by reading between the lines of previous researches, we can infer that OCB may have not only positive effects but also negative effects. Organ & Ryan(1995), for example, suggest that individuals who engage in high levels of OCB may be overloaded. This study deals with this very problem. That is, this study aims to reveal the negative effects of OCB. More specifically this study is examining the mediating role of burnout between OCB and intention to leave and work-family conflict.<BR>  The results of this study show that OCB has negative impacts on the attitudes and behaviors of employees. Especially burnout is playing an important role in this process. In other words, burnout is found to be a partial mediator between OCB and the two outcome variables. In conclusion, as is hypothesized in this study, negative effects also can be derived from OCB at the same time. This paper ends with theoretical implications, practical implications, and suggestions for future research directions.

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