지식경영, 종합적 품질경영(TQM), 혁신성과 간의 관계 = An Analysis of Relationship between Knowledge Management, Total Quality Management(TQM) and Innovation Performance

다국어 초록 (Multilingual Abstract)

Competition in the global market drives firms to take innovative actions. Theses actions include knowledge management(KM) and total quality management(TQM). This study focus on the relationships among knowledge management, total quality management and innovation performance.
Analyses of data collected show that knowledge management has positive effects on both innovation performance and total quality management. In addition, total quality management has positive effects on innovation performance. It is revealed that indirect effects of knowledge management on innovation performance through total quality management is greater that the direct effects on innovation performance. It implies that total quality management adjusts the magnitude of effects by knowledge management on innovation performance.
The results of this study implies that top management may create a greater value by an application of knowledge management technique in combination with total quality management than an application of knowledge management alone if the innovation is their final objective. Top managers and practitioners who are planning to introduce and apply knowledge management and total quality management should use the results of this study in establishing strategies for effective innovation throughout the firms.

국문 초록 (Abstract)

글로벌 경쟁환경 속에서 혁신은 기업의 생존을 위해 필수적인 것이다. 이러한 혁신을 위해 기업들은 종합적 품질경영, 지식경영 등 다양한 경영기법들을 도입하여 실행하고 있다. 이에 본 연구는 지식경영, 종합적 품질경영이 조직의 혁신성과에 어떠한 영향을 미치는지 알아보고자 한다.
연구의 결과 지식경영은 혁신성과와 종합적 품질경영 실행 수준 모두에 긍정적인 영향을 미치고 있고, 종합적 품질경영 또한 혁신성과에 긍정적인 영향을 미치는 것으로 나타났다. 지식경영은 혁신성과에 긍정적인 영향을 미치고 있으며, 직접적인 영향보다는 종합적 품질경영을 통해 혁신성과에 미치는 간접적인 영향이 더 크다는 것이 확인 되었다. 따라서 본 연구에서는 종합적 품질경영이 지식경영과 혁신성과 간의 관계를 조절한다는 사실을 발견하였다.
본 연구의 결과는 기업의 최고경영진들이 혁신에 목적을 두고 있다면, 지식경영에만 집중하기 보다는 종합적 품질경영을 통한 지식경영 운영이 더 큰 가치를 얻을 수 있다는 실무적인 시사점을 제시해주고 있다. 이를 통해 경영혁신을 위하여 지식경영과 종합적 품질경영을 도입․실행하고자 하는 기업의 실무자 및 최고경영진에게 혁신을 효과적으로 달성하기 위한 전략수립의 기초자료로 활용될 수 있을 것이다.

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