학생의 학교불신 원인에 관한 연구 - 민주화시기에 가정 및 학교 요인을 중심으로 - = A Study on the Cause of Student`s Discontent with the School Service

다국어 초록 (Multilingual Abstract)

The study aims to investigate to what extent students are satisfied with their school services and what factors cause their discontents. To fulfil the research purpose, this researcher distributed questionnaires to the secondary students enrolled in middle schools and high schools located in Jinju city. The analysis of the survey data revealed that, first, secondary students in Jinju city are very much dissatisfied with their schools` program designated to resolve their problems. Further, students perceive teachers and staffs` role as rather a watcher than a counsellor. Second, students` socio-economic background turned out to have no significant influence in increasing or decreasing discontent with the school service. Instead of the social class, the way of communication with parents have relatively stronger effects in dissolving discontent. Third, the most influential factor of explaining students` discontent with the school service is the failure of school system. While the social democratization since the 1990s has levelled up students expectation to the school education, especially in the way teachers and staffs manner of treating students, school culture is still tied up in the old tradition based on hierarchical relationship between faculties and students. The results of this study are somewhat different from the traditional explanation of students discontent of the school. According to the traditional perspective, student from families of the low social class are more likely to have discontent with the school system. However, this study focused on Korean students provides an alternative explanation that schools` organizational failure if adjusting to the social change is more important in explaining students discontent with the school education.