성격 특성이 항공사 객실 승무원의 정서적 고갈에 미치는 영향 = The Effect of Personality Traits on Emotional Exhaustion among Flight Attendants

다국어 초록 (Multilingual Abstract)

This study examines hypotheses that four personality traits(extroversion, emotional stability, openness to experience, and agreeableness) have effect on emotional exhaustion among flight attendants. Questionnaires were collected from 344 flight attendants working for two airlines in Korea. From the hierarchical regression analysis, this research could find out some results such as follows. First, extroversion, emotional stability, and agreeableness, with the exception of openness to experience, decrease the level of emotional exhaustion. Second, according to the results of these analyses organizations should consider employee`s personality fitting to job in selection process.

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