캐주얼 레스토랑의 서비스 품질이 고객의 가치, 만족 및 충성도에 미치는 영향

목차 (Table of Contents)

• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구방법
• Ⅳ. 실증분석
• Ⅴ. 결론
• 참고문헌
• 국문초록

참고문헌 (Reference)

1 이채은, "호텔 레스토랑 고객의 소비감정, 소비가치, 브랜드 이미지, 고객행동의도간의 구조관계 분석: 소셜커머스 사용 여부에 대한 비교를 중심으로" 한국호텔외식관광경영학회 23 (23): 125-144, 2014

2 김화경, "패밀리레스토랑 방문객의 혼잡지각이 감정, 쾌락적 가치, 고객충성도에 미치는 영향: 서울시내 애슐리 패밀리레스토랑을 중심으로" 한국호텔외식관광경영학회 22 (22): 155-173, 2013

3 최민우, "패밀리 레스토랑의 브랜드별 선택속성과 서비스 품질이 고객만족에 미치는 영향 연구" 한국호텔외식관광경영학회 17 (17): 35-56, 2008

4 최수지, "캐주얼 다이닝 레스토랑의 품질, 감정, 행동의도와의 관계 연구" 한국호텔외식관광경영학회 23 (23): 107-131, 2014

5 이재우, "월간식당, 1월호"

6 김상호, "외식서비스품질이 관계의 질과 브랜드충성도에 미치는 영향" 한국호텔외식관광경영학회 19 (19): 193-218, 2010

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