관리자의 코칭행동과 부하직원이 인식한 직무성과의 관계 = The Relationship between the Manager`s Coaching Behaviors and the Job Performance of the Employees

다국어 초록 (Multilingual Abstract)

Recently, there are much academic and practical interest in coaching which can be regarded as a strategy for human resource development. Especially, coaching is understood as not only the human resource development strategy but the form of leadership needed for managers in modern business environment. It is believed in previous studies that manager`s coaching behaviors are composed of two factors including supporting problem solving and supporting competency development. Based on this argument, manager`s coaching behaviors are examined and survey items are constructed. Also, the influence of manager`s coaching behavior on the employee`s job performance is investigated in this study. The study results show the manager`s coaching behavior is composed of two factors including supporting problem solving and supporting competency development. However, the study results show the manager`s coaching behavior does not statistically influence on the subordinates` job performance. Finally, we suggest both theoretical and practical implications based upon the findings of this study.

참고문헌 (Reference)

1 리상섭, "한국 글로벌 기업 A사의 해외 법인장 코칭 프로그램 운영 사례 연구" 한국인력개발학회 12 (12): 1-18, 2010

2 조은현, "코칭리더십 척도 개발 및 타당화" 한국산업및조직심리학회 24 (24): 127-155, 2011

3 Haberleither. E., "코칭 리더십" 국일증권경제연구소 2004

4 홍의숙, "중소기업 리더 코칭이 직무관련 태도에 미치는 영향에관한 연구" 한국기업경영학회 16 (16): 259-275, 2009

5 정은정, "우편원격교육이 직무성과에 미치는 영향력 분석" 한국성인교육학회 13 (13): 177-202, 2010

6 정태영, "영업관리자의 코칭이 직원의 직무성과에 미치는 영향 분석 : 평생학습 및 HRD에서의 코칭성과와 신뢰의 매개효과 중심으로" 한국인력개발학회 11 (11): 125-153, 2009

7 최치영, "상사의 코칭이 직원 및 고객만족에 미치는 영향에 관한 연구" 수원대학교 2003

8 백은엽, "상사의 코칭리더십과 조직몰입의 관계에서 자기효능감의 매개효과 연구" 고려대학교 교육대학원 2011

9 조대연, "비즈니스 코칭 프로세스와 코칭 행동 탐색" 한국평생교육ㆍHRD연구소 5 (5): 51-71, 2009

10 김정식, "리더의 코칭행위가 조직구성원들의 인지적 유연성과 성과에 미치는 영향" 한국인적자원관리학회 15 (15): 31-48, 2008

11 박소희, "리더의 코칭행동이 부하 직원의 학습과 조직몰입 및 이직의도에 미치는 영향" 한국직업능력개발원 13 (13): 75-99, 2010

12 최윤미, "리더와 부하직원의 코칭 경험 연구 -기업의 인사관련 부서를 중심으로" 한국상담학회 10 (10): 1823-1853, 2009

13 노동원, "기업 코칭교육 프로그램 참여자의 근전이와 원전이의 영향요인에 관한 연구" 한국인력개발학회 12 (12): 161-185, 2010

14 송영수, "기업 내 성과 개선을 위한 외부 전문 코치의 주요 역량 탐색" 한국인력개발학회 13 (13): 53-73, 2011

15 정태영, "기업 관리자의 평생교육 코칭리더십과 조직구성원의 문제해결능력 및 대인관계 능력간의 구조적 관계" 아주대학교 2011

16 홍세희, "구조 방정식 모형의 적합도 지수 선정기준과 그 근거" 19 (19): 161-177, 2000

17 오인경, "구성주의 교수-학습전략으로서의 코칭(Coaching)의 역할 및 프로세스: 외국 기업 사례 비교" 5 (5): 5-25, 2003

18 Wenzel. L. H., "Understanding managerial coaching: The role of manager attributes and skills effective coaching" Colorado State University 2000

19 Kilburg, R. R., "Toward a conceptual understanding and definition of executive coaching" 48 (48): 134-144, 1996

20 Hagen, M., "The wisdom of the coach: A review of managerial coaching in the Six Sigma context" 21 (21): 791-798, 2010

21 Orth, C., "The manager's role as coach and mentor" 15 (15): 64-74, 1987

22 Ellinger, A. D., "The influence of managerial coaching on relationships between organizational investments in social capital and employee work-related performance" 2009

23 Thach, E. C., "The impact of executive coaching and 360 feedback on leadership effectiveness" 23 (23): 205-214, 2002

24 Arnold, J. A., "The empowering leadership questionnaire: The construction and validation of a new scale for measuring leader behaviors" 21 (21): 249-269, 2000

25 Hamlin, R. G., "The emergent 'coaching industry': A wake-up call for HRD professionals" 11 (11): 287-305, 2008

26 Ellinger, A. D., "Supervisory coaching behavior, employee satisfaction, and warehouse employee performance: A dyadic perspective in the distribution industry" 14 (14): 435-458, 2003

27 Hair, J. F., "Multivariate data analysis" Prentice-Hall International 2006

28 Ellinger, A. M., "Managers as facilitators of learning in learning organizations" The University of Georgia 1997

29 Graham. S., "Manager coaching skills: What makes a good coach" 7 (7): 81-94, 1994

30 Gilley, J. W., "Manager as learning champion" 13 (13): 106-121, 2002

31 Maltbia, T. E., "Leadership team coaching: Reviewing literature to inform practice and future research" 2009

32 Stowell, J. S., "Leadership & coaching" University of Utah 1986

33 Heslin, P. A., "Keen to help? Managers' IPTs and their subsequent employee coaching" 59 (59): 871-902, 2006

34 London, M., "Job feedback: Giving, seeking, and using feedback for performance improvement" Erlbaum 2003

35 Peterson, D. B., "Invited reaction: Development and initial validation of an instrument measuring managerial coaching skill" 16 (16): 179-184, 2005

36 Feldman, D. C., "Executive coaching: A review and agenda for future research" 31 (31): 829-848, 2005

37 Kostrzewa, M. H., "Enhancing managers' schemas regarding coaching skills using a computer conferencing training intervention" George Mason University 2001

38 Srivastava, A., "Empowering leadership in management teams: Effects on knowledge sharing, efficacy, and performance" 49 (49): 1239-1251, 2006

39 Babin, B. J., "Employee behavior in a service environment: A model and test of potential differences between men and women" 62 (62): 77-91, 1998

40 Fillery-Travis, A., "Does coaching work or are we asking the wrong question" 1 (1): 23-36, 2006

41 Redshaw. B., "Do you really understand coaching? How can we make it work better" 32 (32): 106-109, 2000

42 McLean, G. N., "Developing and initial validation of an instrument measuring managerial coaching skill" 16 (16): 157-178, 2005

43 Finnerty, M., "Coaching: A customized learning approach, in ASTD Handbook for Workplace Learning Professionals" ASTD Press 359-373, 2008

44 Brocato, R., "Coaching for improvement: An essential role for team leaders and managers" 26 (26): 17-22, 2003

45 Fournies, F. F., "Coaching for improved work performance" Liberty Hall Press 1987

46 Tobias, L. L., "Coaching executives" 48 (48): 87-95, 1996

47 Evered. A. D., "Coaching and the art of management" 18 (18): 16-32, 1989

48 Hall, D. T., "Behind closed doors: What really happens in executive coaching" 27 (27): 39-53, 1999

49 Kim, S., "Assessing managerial coaching outcomes for South Korean employees" 2011

50 Ellinger, A. D., "Antecedents and consequences of coaching behavior" 16 (16): 5-28, 2003

51 Ellinger, A. D., "Antecedent and consequences of coaching behaviors" 12 (12): 45-70, 1999