조직 내 갈등이 조직시민행동 및 직무만족에 미치는 영향에 관한 연구 = 실증적 인과관계 분석을 중심으로

국문 초록 (Abstract)

최근 공공조직에 관한 연구들은 조직의 성과를 개선하고, 조직의 효과성을 높이기 위한 조직산출 및 이에 영향을 주는 요인들에 관한 연구들이 활발히 진행되어 왔다. 그럼에도 불구하고 조직산출과 관련하여 핵심적으로 연구되어야 할 조직 내 갈등과 같은 요인들이 빈번히 선행연구에서 배제되고 있다. 따라서 본 연구는 조직 내에 상존하고 있는 조직 내 갈등이 대표적인 조직산출 변수인 조직시민행동과 직무만족과 어떠한 인과관계를 갖고 있는지를 실증적으로 분석함으로써 공공조직 연구에 있어서 잃어버렸던 연결고리(missing link)를 찾고자 한다. 구조방정식모형을 통한 분석결과, 조직 내 갈등의 두 형태인 관계갈등과 업무갈등은 직무만족과 조직시민행동에 부정적 영향을 직·간접적으로 주고 있었다.

다국어 초록 (Multilingual Abstract)

In recent years a number of studies have been conducted in the field of public administration with the aim of identifying the effects of internal and external factors on organizational performance. Nevertheless, these studies have tended to neglect organizational conflicts, which can occur in any organization. The purpose of this study is, therefore, to analyze the effects of organizational conflicts on two outcome factors which are crucial to the performance of public sector organizations : organizational citizenship behavior and job satisfaction. The results of the empirical analysis, which employs structural equation modeling, reveal both relationship and task conflicts to have negative effects on organizational citizenship behavior and job satisfaction.

목차 (Table of Contents)

• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구모형 및 설계
• Ⅳ. 결과분석
• Ⅴ. 함의 및 결론
• 참고문헌

참고문헌 (Reference)

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