말콤볼드리지 의료서비스 평가 모형의 인과관계 분석 : 국내 대학 병원을 중심으로 = Causal Relationship among Baldrige Health Care Criteria in Korean University Hospitals

다국어 초록 (Multilingual Abstract)

The purpose of this study is to evaluate the causal relationship among the MBNQA health care criteria in Korean University Hospitals. The survey instrument consists of 109 questions based on the seven MBNQA health care criteria: '1.Leadership', '2.Strategic Planning', '3.Focus on PatientsOther CustomersMarkets', '4.MeasurementAnalysisKnowledge Management', '5.Human Resource Focus', '6.Process Management', and '7.Results'. Structural Equation Modeling (SEM) is used to analyze the path coefficients among the seven categories. The results indicate that fourteen hypotheses are statistically significant, among eighteen hypotheses. Conclusively, this study found that Leadership drives systems that create Results through Foundation and Direction.

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