미용업종사자의 직무만족도와 행복감과의 관계 = 헤어미용종사자와 피부미용종사자를 중심으로

국문 초록 (Abstract)

본 연구는 미용업종사자(헤어미용종사자, 피부미용종사자)의 직무만족도와 행복감과의 관계를 규명하고자 2016년 9월 26부터 2017년 01월 15일까지 전라도와 서울지역을 대상으로 설문조사를 실시하였다. 설문지 총 300부 중 헤어미용종사자 150부와 피부미용종사자 150부를 배포하여 282부가 회수되었으며, 회수된 설문지 중에서 불성실한 자료를 제외한 273부를 분석 자료로 활용하였다. 자료 분석은 SPSS 19.0 통계 프로그램을 활용하여 다음과 같은 결과를 얻었다. 미용업종사자(헤어미용종사자, 피부미용종사자)의 직무만족도와 행복감과는 밀접한 상관관계가 있는 것으로 나타났으며 미용업종사자(헤어미용종사자, 피부미용종사자)는 직무에 만족할수록 행복감이 높아지는 것으로 나타났다. 또한 헤어미용종사자는 직업전문성을 중요하게 생각하는 반면, 피부미용종사자는 근무환경에 만족하는 것으로 나타나 두 직업군 간의 차이를 보였다. 행복감에 있어서는 헤어미용종사자보다 피부미용종사자가 전반적으로 높게 나타나 차이를 보였다. 이러한 결과로 볼 때, 미용업종사자(헤어미용종사자, 피부미용종사자)의 직무 만족도를 높일 수 있는 교육프로그램 개발과 근무환경을 개선하여 적극 활용하고 행복감이 증가될 수 있도록 여건을 마련해 줘야한다. 그로인해 수준 높은 서비스를 고객에게 제공하게 되어 고객만족과 경영성과가 높아질 수 있음을 시사한다.

다국어 초록 (Multilingual Abstract)

The purpose of the present study is to explore the relationship between job satisfaction and subjective sense of happiness of cosmetic workers (hair dressers and skin care specialists). For this purpose, cosmetic workers were divided into two categories by major (hair beautician and skin beautician) based on the research of literature, and questionnaires were distributed to those who were engaged in the business in Jeollado province and Seoul from Sep. 26, 2016 to Jan. 15, 2017. Out of 300 distributed questionnaires in total (150 for hair dressers and 150 for skin care specialists), 282 were replied and 273 of them were put to analysis after excluding the ones which were found to be unfaithfully replied. From the analysis of the collected data using SPSS 19.0 statistic program, following conclusions could be drawn. Job satisfaction and sense of happiness of cosmetic workers (hair dressers and skin care specialists) turned out to be closely related to each other. That is, cosmetic workers (hair dressers and skin care specialists) were found to feel happier if they were satisfied with their job. It was also learned from the analysis that there were differences between the two job groups since hair dressers regarded occupational expertise as important, while skin care specialists were satisfied rather more with their working conditions. In respect with the sense of happiness, there was difference between the two groups in that skin care specialists felt generally happier than hair dressers. The outcomes of this study seem to imply that there is a need to develop educational program and to improve working conditions for cosmetic workers to increase their job satisfaction and sense of happiness. If such conditions could be met, higher level of service would be offered which might prompt clients" satisfaction and their business performance as well, this study suggests.

목차 (Table of Contents)

• Abstract
• 국문초록
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 연구방법
• Ⅳ. 연구결과 및 논의
• Ⅴ. 결론
• Reference