요양보호사의 직무스트레스가 이직의도에 미치는 영향

다국어 초록 (Multilingual Abstract)

This study was aimed to reduce turnover intention and to improve long-term service quality by confirming the influence of job stress on turnover intention and verifying moderating effects of the social support between job stress and turnover intention in caregivers working for elderly nursing homes. A survey was conducted among 250 caregivers working for elderly nursing homes in Gyeongbuk Province, Korea. Finally, 200 questionnaires were distributed for this study. The SPSS 18.0 statistical package was used. To identify the demographic characteristics of the survey respondents, basic frequency analysis was conducted. To verify the moderating effects of social support on the moderating effects between job stress and turnover intention, regression analysis was performed. Analysis of the moderating effects among job stress, turnover intention, and social support revealed that social support plays a moderating role between job stress and turnover intention. Based on these results, schemes to reduce turnover intention can be proposed. That is to share all the difficulties of tasks through mentoring from supervisors, as supervisor support has a positive influence on increasing job satisfaction. It is also important to create a friendly and supportive atmosphere between supervisors and employees. In addition, it is necessary to relieve job stress and to lower turnover intention, which can be achieved by mutual support through higher understanding among peers and by close ties through employees group programs. At the national level, an emphasis should be put on the promotion of caregivers as a vocation and on the vocational importance. This may then raise the vocational understanding and sympathy of caregivers as a family member.