항공사 서비스접점 직원들의 상사지원 및 자아효능감이 직무관여에 미치는 영향

목차 (Table of Contents)

• Abstract
• Ⅰ. 서론
• Ⅱ. 이론적 배경
• Ⅲ. 조사 설계
• Ⅳ. 분석결과
• Ⅴ. 결론 및 시사점
• 참고문헌

참고문헌 (Reference)

1 전희원, "호텔기업에서의 상사지원이 상사신뢰, 조직신뢰, 조직몰입에 미치는 영향" 대한관광경영학회 25 (25): 1-19, 2010

2 최우성, "호텔 종사원에 있어 직무특성이 경력몰입과 조직구성원의 태도에 미치는 영향 -고용형태의 조절효과-" (사)한국관광레저학회 17 (17): 77-95, 2005

3 박재관, "항공사 종사원의 직무특성 및 구성원 간 관계가 직무만족 및 이직의도에 미치는 영향 －외항사 지상직 근무원과 객실 승무원의 차이－" 한국항공경영학회 7 (7): 55-72, 2009

4 이동희, "항공사 객실승무원의 공통역량과 역량 모델링에 관한 연구" 한국관광연구학회 20 (20): 335-350, 2006

5 박영식, "항공사 객실승무원의 감정노동 직무스트레스에 대한 연구" 191-, 2007

6 박혜영, "항공사 객실승무원 역량에 대한 교육요구도 분석:Borich 우선순위를 중심으로" 한국호텔관광학회 13 (13): 204-221, 2011

7 오흥철, "카지노직원(딜러)의 직무스트레스 요인과 직무만족에 관한 연구" (사)한국관광레저학회 19 (19): 255-274, 2007

8 오정학, "카지노종사원의 직무요구, 직무자원과 소진 그리고 직무만족의 관계 - 직무요구-자원(JDR)모형과 안면환류가설(FFH)의 관점에서 -" 대한관광경영학회 26 (26): 375-397, 2011

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