개인-조직 적합성과 고객지향성의 관계에 대한 직무만족 매개역할 = Mediator of Job Satisfaction on the Relationship Between Person-Organization Fit and Customer Orientation

다국어 초록 (Multilingual Abstract)

It has been much emphasized the concept of productivity during the manufacturing industry society. However, the concept and core competence of productivity has changed in service industry. Service oriented organizations use customers to focus their business strategies and continually try to enhance the service productivity focusing on the customer orientation.
The purpose of this article is to provide whether the specific components of person-environment(organization) fit on the customer orientation through the job satisfaction. The authors aim to base the research framework of person-organization fit on the evidence from the literature review and try to identify the mediator role of job satisfaction on the relationship between person-organization fit and customer orientation.
An extensive literature review of the extant conceptualizations and operationalizations of person-organization fit is carried out. Then the proposed research model has been empirically tested with samples of hospital employees. The findings of this study suggest that person-supervisor fit is only predictor that influences on the job satisfaction and perceived customer orientations. Furthermore, partial mediator effect on the relationship between person-supervisor fit on the customer orientation has been empirically identified.
From this research there is person-supervisor fit among the three types of person-environment(organization) that predict the job satisfaction and perceived customer orientations. Finally some implications are included.

참고문헌 (Reference)

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