감성지능과 감정노동이 헤어미용종사자의 직무성과에 미치는 영향 = Emotional Intelligence and Emotional Labor of Hair Beauty Practitioners Impact on Job Performance

다국어 초록 (Multilingual Abstract)

The purpose of this study is to recognize the effect of emotional intelligence and emotional labor on job accomplishment of the hairdressers. The survey was conducted for hairdressers working in Seoul and Gyeonggi-do and the measuring instruments were frequency analysis, factors analysis, reliability analysis, multiple regression, and SPSS 21.0 program to analysis 292 questionnaires. As the result, Emotional Intelligence and Job Performance level is three-dimensional factor has been derived each dimension is emotio nal labor are two factors were derived. Also, individuals who have achieved EQ than others tend to also achieve the higher job accomplishment.This research can be a reference for base meterial of increasing salon management by increasing job performance of Hairdressers and it claims necessity of the program s to develop inner act factors of EQ and emotional labor. As the future work, we will study about programs in detail and their adaptation for actual training of hairdressers to prove the effect and result what we concluded in this research.